First off, this place has So Much Potential. The location is amazing, both island geography wise and within the Sea Village complex itself. We were hoping for a stellar stay here on the Big Island, but for several reasons our stay here was just okay. I'll attempt to describe why within this review.
My family and I have stayed at multiple different vacation rentals in various places, to include several Hawaiian islands, and even previous stays nearby in Kona. This unit did not live up to the expectations we had due to our previous stays at other vacation rentals, the pictures provided in the listing, and the description of the unit. After staying at this unit, we have decided we will only stay at units that are privately owned, and not managed by a large property management company like Grand Welcome.
My wife, daughter and I stayed at this unit from June 16th thru 24th 2023.
PROS: The location of the unit within the complex are fantastic. It sits on the far SouthWest corner of the complex, which affords it amazing unobstructed views of the ocean, and places it where it feels like you are almost on top of the water. This configuration also allows this unit to have a very private ground floor entrance unlike most other units that have a common stairwell style entrance. The unit felt very private and secluded, with no neighbors above or below, and only having one shared wall with other units. VRBO is limiting my characters so I can’t write a more thorough review.
Great location in downtown Kona. First off this place has NO AIR CONDITIONING! I’m in dentistry so I am very meticulous when it comes to cleanliness. I have pictures that I have taken for proof. Some of the pillows had no pillowcases. The pillows all smelled. We never found extra linens. Have fun getting in touch with the Grand welcome team. They are a joke! After this experience I will only rent from private owners. The difficulty getting in touch to ask about an hour earlier check in was extremely frustrating and difficult. Many of the towels had disgusting stains on them. We had to wash all of them prior to using. We actually ended up staying in a hotel for a few days to just go to a place that was clean and fresh. As beautiful as this trip was I couldn’t wait for it to end due to the smell of the pillows alone. Whatever company they have to clean is terrible! There were some splatter marks in the bathrooms which is quite disgusting. The shower in the master bathroom needs to be completely changed.
The silverware and glasses were filthy! The drawers had crumbs. The only thing we cooked was chicken wings in the oven because the kitchen was filthy. I have rented before with VRBO and it was a stellar!
The BIG PLUS is the amazing view! It’s beautiful! I would definitely consider a different property. I am astonished that I paid so much for this place.
To summit up, the condo needs to be upgraded. The windows are falling out. The screens are falling off. It was infested with ants and other bugs it’s away. I guess it’s expected but they don’t need to be all over the place. The beds need to be replaced or as hard as a rock it needs to be painted walls need to be fixed. Don’t get me wrong the condo where it’s at is amazing you’re right on top of the ocean and it’s in a wonderful spot at sea village. It just needs upgrades.
The property was worth it for the view alone. To wake up and make coffee and watch sunset with that view, and sleep hearing the pounding waves was heaven for me. (Beware … for some it may almost be too loud!). Yes, as others have noted this property could use some aesthetic updating, and I would have loved it if the hosts provided a couple more noodles/and perhaps boogie boards/beach supplies as other rentals have (we somehow missed that there were beach towels in the upstairs bathroom closet so we bought our own), but overall the experience was wonderful. The two levels and two bedrooms/2+baths gave our family privacy we wouldn’t have had in a hotel room. We knew going into this that there was no air conditioning and enjoyed the fans and open lanai doors - we were very comfortable. The kitchen is well stocked, the location is perfect (easy access to all parts of the island) grounds are clean, pool is lovely, parking is easy. Thank you!
The location of this condo, right above the waves pounding on the rocks, is a rare and amazing find. This condo is definitely the best one in the whole complex. We thoroughly enjoyed our stay here. The whole condo is light and cheery. I loved waking up every morning to the view of the ocean. If you enjoy sleeping to the sound of the waves on the beach, then this is the place for you!
Great place to stay!
This property was perfect for our family of four. So many windows that gave constant access to stunning ocean views! Plenty of room for everyone to feel like we had space to relax. The location is ideal--close enough to shops and restaurants to be convenient without being in the middle of everything. We would absolutely stay here again!
It does not have air conditioning! Nowhere in the details did it mention that. It would have got 5 stars if it did. Other than that, place was great. We sat outside on the patio every morning and night. View from patios were great. It is close to everything.
The property fit our needs well though we didn't like the stairs to the bedrooms. The steps were of varied height and it was easy to catch your toe. We were extra cautious and tried not to carry things as we went up and down. The view is spectacular and was even more amazing with the extra high surf provided by mother nature. We would have considered staying here next year but the price per night doubled.....very disappointing!
Lots of room, great view.
Our stay here was awesome- and location was prime- we were close to the beach, and no more that 10-15 mins away from Costco, Walmart and Safeway. Also there’s beaches near by where you can enjoy your day.
The place itself was awesome because you’re literally right next to the water- so my husband and I would have our coffee on the balcony or have lunch or dinner and be able to see the ocean from our window. Completely breathtaking.
Check in was very easy- and responce with management was quick and responsive.
This property is filthy, floors have not been washed in a long long time, then there are the 100's of dead ants and hundreds of live ones, can't have the windows open at night since the screens are either busted, don't fit, not lockable and all of the bugs fly in at night. The sofa sleeper does not work and based on the laminated sign they may want to update the listing. Back screen door is not secure, was open when we arrived. There are six liquid ant poison containers on the kitchen counter leaking onto the counter. There are numerous cans of ant spray, you will need them. Coffee machine water well had numerous dead bugs in it. Don't use the floor mats in the bathrooms - I warned you use a towel its safer. The fans are all covered in dust and dead bugs. The kitchen sink has been leaking for a long time and has garbage can liners under the sink spread out, be careful the electrical cover is off with exposed wiring. There is more...But I am so glad we paid extra for Covid cleaning and the room was inspected.... Can't imagine what we would have gotten with regular cleaning. Note I did not call and complain since I did not want our vacation interrupted or have more insecticide sprayed. If you want photos of the ants, screens, floor blackened pairs of socks let me know.
What a wonderful condo with the most awesome views and hearing the crash of waves all the time! Condo is well equipped with all the essentials you would need during your stay!
The unit is part of resort with little to no privacy. The internet was not working, even after complaining nobody came to fix it. If you are working remotely and staying long definitely not a place to stay.
The 2 lanais are right on the water and the unit is 2-story on the end of building 4 of the Sea Village. Listened to the ocean crash on the rocks for our entire stay. Wine glasses and knives could use an upgrade. Functional, but dated.
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