The following executive summary is based on a comprehensive and impartial AI analysis of guest reviews. Keep in mind that all units are individually owned, and review scores among units can vary considerably.
Guests love Napili Shores for its setting right on beautiful Napili Bay. Reviews rave about ocean and sunset views, whale and turtle sightings, and the easy walk to snorkel-friendly Napili and Kapalua bays. The vibe is laid-back “old Hawaii,” quieter than high‑rise resort areas, with two pools, a hot tub, BBQs, tropical lawns, and a handy on‑site surf shop. Having The Gazebo (beloved breakfast/lunch spot) and Kitchen 5315 on the property adds convenience, and parking is generally easy.
Condos are individually owned, and many feel newly remodeled, very clean, and well stocked for cooking and beach days (chairs, umbrellas, coolers, snorkel gear). A/C (often mini‑split units), comfy beds, and responsive hosts/managers are frequently praised, making it popular with couples and families—many are repeat visitors. That said, quality can vary by unit: a handful feel dated or need minor TLC, some beds (especially Murphy or older mattresses) divide opinion, and a few bedrooms back toward parking or the pool where sound carries. Most guests recommend enjoying meals on the lanai, timing Gazebo visits off‑peak or ordering takeout, and taking advantage of the grills and the coastal trail.
Common friction points are more about resort norms than deal‑breakers: “starter” supplies only (limited TP, paper towels, soap), fewer towels than some expect, and no mid‑stay refresh unless you do shared laundry. Check‑in can be firm at 4 pm, front desk hours are limited, and there’s typically a separate registration/resort fee; some thermostats cap how cool the A/C can go. Noise can be noticeable near the pools, hot tub, parking, or along the busy walkway to The Gazebo; tropical pests occasionally appear; and at times there’s maintenance work or temporary changes to beach access/stairs and propane for grills. To set yourself up for a great stay, book a recently updated unit that suits your priorities (oceanfront for waves-and-views vs. garden/poolside for convenience), confirm A/C and bed type, plan to grab a few basic groceries (salt/pepper/oil, extra TP), and hit The Gazebo early or order to‑go.
This summary is based on a comprehensive analysis of 1000 reviews
Clean and close to the beach and pool area!
Teri T.
October 2025
Lovely to be back in Napili
Jean F.
October 2025
Napili Shores is a peaceful, beautiful place to enjoy Maui. Our 2nd floor I Bldg room directly overlooked the lawn, tide pools and the sea with Molokai in the distance. We enjoyed floating in Napili Bay, snorkeling in nearby Kapalua Bay and morning coffee and sunset viewing from our balcony. Napili Shores staff are friendly and gracious, the grounds are lovely and the MaiTai cocktails excellent.
Sue S.
October 2025
We very much enjoyed our stay at this condo. The views of the tide pools and Molokai were absolutely stunning. The Gazebo is right next to the building, and Napili Bay is maybe a 5 minutes walk. The room was clean and accurately described for the most part. I want to break this review in half because my wife and I did thoroughly enjoy our stay here, but we do have some qualms. At this price point, we would have liked to have more than one beach towel per person, and not having a basic smart TV that you can stream to is extremely unfortunate. It’s just a cable box and a 2005 Toshiba DVD player. The ongoing construction was annoying. The bed is extremely uncomfortable and left my partner and I both with sore back after our stay.
Robbie S.
October 2025
The unit was clean. However the selection of coffee cups was slim. The water flow in bathroom sink was very minimal. No plastic glasses were present to carry down to pool for viewing of sunsets. Weather was great!
James Q.
October 2025
Second time we've stayed in A203. Looking forward to the third!
Thomas P.
October 2025
Amazing property with incredible views and beautiful beach!
Craig B.
October 2025
Pool was very well maintained, excellent. Kitchen fully equipped. The complicated lights in the kitchen also working fans worked intermittently.TV remote tricky to master.
JoAnnn Tennyson
September 2025
Fantastic. Would love to stay in this one again!We had three condos for our family trip and of the three this was my favorite!Looking forward to coming back.
jill k.
September 2025
Everything was perfect during our stay at Napili Shores!
Melissa P.
September 2025
This unit was better than I even expected, and all the photos and prior research I did looked great.
Mike K.
September 2025
Nice property. Good location between upper and lower pools and bbqs. Huge TV.
Bret E.
September 2025
Excellent location close to a couple amazing beaches with good snorkelling nearby. Condo lacked any shampoo or soap they stated was included. Condo smelled very musty when we arrived, we had to have windows open the entire time.
Scott H.
September 2025
Room was very comfortable with amazing views from the lanai. We enjoyed our morning coffee and most of our meals on the lanai. Wonderful sunsets and sleeping with the sounds of the oceans made it all perfect.
Wilfred M.
September 2025
Condo was perfect! Bed was extremely comfortable. All kitchen items were there and the appliances were nice. Fantastic location to Napili and Kapalua beaches. Walking distance to multiple restaurants for quick bites, full meal and coffee. Quick driver over to the market for groceries.
simone a.
September 2025
This property was fantastic. Very clean and you just can’t beat the location - beautiful sandy beach on one side and a bay to snorkel in on the other. It was wonderful to have such a well appointed studio to come home to after adventuring around the island.
Kimberly C.
September 2025
The place was very nice. However, we had a problem with the sliding door. I reported it to the management company and they said they couldn't have maintenance come out on the weekend. I was told that they could send someone out with some oil. That person never showed up and we went for a walk on the beach. long story shorter, when I spoke with epic again I was told someone had come out, but we were not there (no one called us or set up a time). Finally, I was told that someone would come out on Monday and that they had never had a complaint. We felt unsafe without a safe exit in case of fire and so we checked out and got another place. The last communication I received was "no one else complained, have a great day". I think Epic could have handled the situation better. I did request to speak with Epic's owner but my email was apparently ignored.
Tony B.
September 2025
Wonderful property for our family of five. Convenient location between the two pools and just a short walk to the beach. The kitchen had just about everything you would need for a week long stay. The pull-out beds in the living room worked out well for our family. Short drive or walk to Napili Market if you need to grab any grocery items. Would highly recommend this listing.
Eric O.
September 2025
Rooms always clean and well prepared; Office staff courteous, professional and very helpful! They always call you back promptly when you leave a message. I always use iTrip!
Scott S.
September 2025
This was a great condo at one of our favorite places (Napili Shores). Great food choices nearby (Kitchen 5315, Gazebo Restaurant, Napili Market, Merriman's, Plantation House). Easy checkin process. Close to pool and beach.
Curtis P.
September 2025
Just as described. Very comfortable bed and pillows !
Ken M.
September 2025
Clean, convenient, and a stunning location! Loved morning coffee on the lanai, and falling asleep to the sound of the waves every night.
Seth W.
September 2025
This was our first time in Maui and we absolutely loved the location. We were steps from Napili Bay which had amazing snorkeling. We were walking distance to a couple of restaurants and a cute little coffee shop. The condo was clean and the perfect size for the two of us. The air conditioning was the only that wasn’t great. There are two portable a/c units one in the living room and one in the bedroom. The bedroom worked great but the living room was always hot and super humid. All in all we had a great time and the condo was in the perfect location, we definitely recommend it. Also the Gazebo restaurant is on the property and is a must try.
Tania V.
September 2025
Just a few things subpar: bedframe had been pulled apart, maybe by housekeeping, still needs attention (I fixed it good enough to use bed); and dimmer switches in kitchen don't work well (too old or not suited for LED bulbs.)Air conditioning is great. Our previous 3 stays at Napili Shores were pre-AC.
John R.
September 2025
Ocean View is amazing, sunsets are absolutely stunning!
Carlos G.
September 2025
Great view of Napili Bay, beach, and Molokai. Decor is a bit over the top, but beautiful. Appliances in great shape. California King is super comfortable and LARGE. Only drawback is there isn't any space for any type of sofa. Beach chairs are getting old and zippers on pouches don't all work. We really enjoyed our stay, and we always enjoy this location. Mahalo!
Larry F.
September 2025
One of the nicest rooms we have stayed in at Napili Shores. Also an exceptional view.
Janie G.
September 2025
Wonderful location and beautiful property! Loved every minute of the stay!!! Gorgeous sunsets, fun in the water, clean and private pools, beautiful foliage and flowers all around. Very peaceful! The only problem we encountered was getting a couple things fixed while at the property even after telling the on site manager about them. A very squeaky toilet (had to turn off water between flushes) and a broken microwave. Otherwise perfect!
Jaime L.
September 2025
Well kept, good location, great value
Allison P.
September 2025
Perfect place to stay! We thoroughly enjoyed our stay!
Andrew P.
September 2025
Absolutely beautiful view from the balcony! The condo was exactly as pictured. Napili Bay had excellent snorkeling. We used the on-site grills for dinners, and went to The Kitchen for a quick bite and drink special. The location was close to restaurants, and the Napili Market. We enjoyed every meal on the balcony, watched gorgeous sunsets and listened to the waves as we relaxed for the night. We even saw a pod of dolphins one morning which was incredible!! It deserves the 5 stars!!
Matthew S.
September 2025
The problem is the air conditioning. The air conditioning didn’t work. They had some portable units but the one kept breaking. It was very hot in the unit without air. The place is nice. The location is great but the AC needs fixed.
Bryan S.
September 2025
The property is well maintained. It’s in a great location!
Linda G.
September 2025
All in all was a great stay,minus the construction going ,with the fumes.One homeless person living there,Ice maker not working.
tom r.
August 2025
Area was pretty nice, right by the beach which we loved. Space was nice, bed was comfortable!
Rachel Y.
August 2025
We loved our stay in C217. Napili is our favorite spot in Maui, and we have stayed in other places nearby. This apartment was perfect for us: very clean, with AC, many small appliances in a very well equipped kitchen and little touches that were unexpectedly useful. Evelyn was also kind and accommodating. Thank you for a great vacation!
Ilya K.
August 2025
Beautiful location, comfortable bed, and nice space. We were disappointed with the construction that took place directly under our deck on 4 out of 5 days. When I contacted the owner, who is very responsive, I was told this is an older resort and that work on it is to be expected. I regret that my vacation investment was not as peaceful as I had hoped, and that our view was marred by caution tape and heavy equipment. I think the property management should have notified the owner, so we could have been warned. I would have cancelled! I won't take the risk at this resort again. Otherwise lovely.
Faith G.
August 2025
Great location!
Aine C.
August 2025
The condo was beautiful. It had everything we needed to be comfortable. The location of the condo is in the corner of the complex which made it nice and quiet
Kristen K.
August 2025
We loved our stay! Amazing views, clean and quiet place, easy walk to tide pools, beach and great restaurants. Appreciated the great AC as well.
Emily M.
August 2025
Great spot!
Trevor S.
August 2025
5-star condo!! We have stayed multiple times and referred to friends. Beautiful, comfortable, updated decor! Nicely stocked with many of the basics (some units you have to bring everything-dish soap, toilet paper etc) Beautiful views! Short walk to restaurant, pool and beach. Owners happy to help with any issues. We hope to continue staying there and will definitely keep recommending!
Rex H.
August 2025
We've stayed at Napili Shores in the past, but this particular condo - I207, was the pinnacle for view and privacy. My husband and I celebrated our 20th anniversary during this stay and we will DEFINITELY
Rachel C.
August 2025
We’ve stayed at Napili bay a few times, other condos in this area have been a bit dated and dark. This place is very nicely remodeled and bright with a beautiful view of the bay. Cleanliness could be improved, it must have been some time since the floors were mopped, all of our socks were dirt brown after walking on the floor. A shade over the entry door window would be a great addition, it was light in the room at night due to the hallway light right outside the door.
Fred M.
August 2025
Property was good the unit was a little dated and the a/c didn't work well. There was sand from from a rodent animal on the master b
Margot P.
August 2025
Fantastic!
Christopher H.
August 2025
Great in every way, but mostly because of the location and the view of the ocean from the lanai. The photos and descriptions are accurate. I do want to let people know that the king size bed has a very soft mattress and you sink in it sort of like a hammock. That is not our favorite kind and we both had backaches in the morning. Other than that, it’s a fabulous place to stay. We especially liked the on premises tiki bar/restaurant called Kitchen 5315 and had dinner there twice. You might want to check in regarding the construction going on around the property and make sure it’s not going to interfere with your stay. There is lots of great snorkeling in the bays within walking distance or a short drive. The weather was very windy and even the bay was rough when we were there, but we were told that it is rare for summer. Building A second floor is the best location for sure.
Nancy A.
August 2025
Property was not being taken care of leaves all over, plants not trimmed felt very sloppy. Power when out twice in daytime, not fans or air conditioning very uncomfortable. Could park next to unit to carry groceries in because parking lot was closed and at least 20 spaces we used by construction vehicles parked 24 hours Holes and dirt left all over property because of ongoing unfinished work. Noisy all day with workers all day with heavy machinery. Was very unpleasant for all most all of our 3 weeks there. Blamed us because the construction had to be done so just live with it. Dangerous for kids running around with holes, piles of dirt and. No lights at night.
Timothy G.
August 2025
We loved our
Chris D.
August 2025
This place was amazing! Loved every moment.
Clayton T.
July 2025