The following executive summary is based on a comprehensive and impartial AI analysis of guest reviews. Keep in mind that all units are individually owned, and review scores among units can vary considerably.
Guests love Napili Shores for its setting right on beautiful Napili Bay. Reviews rave about ocean and sunset views, whale and turtle sightings, and the easy walk to snorkel-friendly Napili and Kapalua bays. The vibe is laid-back “old Hawaii,” quieter than high‑rise resort areas, with two pools, a hot tub, BBQs, tropical lawns, and a handy on‑site surf shop. Having The Gazebo (beloved breakfast/lunch spot) and Kitchen 5315 on the property adds convenience, and parking is generally easy.
Condos are individually owned, and many feel newly remodeled, very clean, and well stocked for cooking and beach days (chairs, umbrellas, coolers, snorkel gear). A/C (often mini‑split units), comfy beds, and responsive hosts/managers are frequently praised, making it popular with couples and families—many are repeat visitors. That said, quality can vary by unit: a handful feel dated or need minor TLC, some beds (especially Murphy or older mattresses) divide opinion, and a few bedrooms back toward parking or the pool where sound carries. Most guests recommend enjoying meals on the lanai, timing Gazebo visits off‑peak or ordering takeout, and taking advantage of the grills and the coastal trail.
Common friction points are more about resort norms than deal‑breakers: “starter” supplies only (limited TP, paper towels, soap), fewer towels than some expect, and no mid‑stay refresh unless you do shared laundry. Check‑in can be firm at 4 pm, front desk hours are limited, and there’s typically a separate registration/resort fee; some thermostats cap how cool the A/C can go. Noise can be noticeable near the pools, hot tub, parking, or along the busy walkway to The Gazebo; tropical pests occasionally appear; and at times there’s maintenance work or temporary changes to beach access/stairs and propane for grills. To set yourself up for a great stay, book a recently updated unit that suits your priorities (oceanfront for waves-and-views vs. garden/poolside for convenience), confirm A/C and bed type, plan to grab a few basic groceries (salt/pepper/oil, extra TP), and hit The Gazebo early or order to‑go.
This summary is based on a comprehensive analysis of 1000 reviews
LOCATION LOCATION LOCATION!!!We loved our relaxing stay, can't wait to go back.
JENNIFER K.
July 2025
We loved where we stayed and wouldn't change a thing. The condo and property were very clean. We loved having the beach chairs and ocean toys available. The condo was well stocked with everything we needed. Definitely will be returning.
Cindy L.
July 2025
Overall it was a nice stay with easy access to the beach. The view from the room was beautiful since we were directly in front of the ocean! We were still close enough to the pool and hot tub amenities but far enough away from the noise that may come with that area. We liked that this location was not in the bustle of a heavy commercialized/ tourist spot, so it didn’t feel as busy and crowded. My partner and I had already explored much of Maui by the time we ended our trip here, so we did find the nearby food options to be limited and decent but not as great as other towns. Just like the other reviews, the bed absolutely needs to be changed! It’s a Murphy bed. The mattress has indentations from all previous use, so it is too soft, not supportive, and difficult to get a solid night of sleep. We’re a couple in our 30s, but I imagine this would be difficult for someone older or who must have a firmer bed. It’s disappointing that the property manager has not improved this despite all the negative reviews about the bed. Additionally, the outlets on either side of the bed are far away. You need an extra long charging cable to get around the Murphy bed frame. The wooden structure is useless and should just be removed for a more optimal bed setup. One of the fans (the kitchen one) did not work and seemed to not be connected to any switch. It wasn’t necessary for us, and thankfully the fan above the bed worked without issues.
Iam Claire S.
July 2025
Napili Shores is our favorite property in Maui! This unit has a great location right by the upper pool and BBQs. Worked out perfect for our vacation!
Rodney M.
July 2025
Rating Details:
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a terrific stay. It is a great location, has a beautiful view from thebalcony, easy parking (and shaded generally), and a well-appointed kitchen.
Karen W.
July 2025
We enjoyed Terry and Linda’s condo. It was clean and matches the representative photos. We loved the easy access to the beach and nearby restaurants. The view from the lanai was gorgeous. And the Napili Shores complex was in great shape - we didn’t use the pools or grills but they were clean and in use by others. We would definitely stay in this condo again.
Elizabeth F.
July 2025
My husband and I had such a wonderful stay in Theresa’s place! Communication with Theresa was easy and the check in process was smooth. This place has everything you need! From beach gear to kitchen supplies, it was stocked. We thoroughly enjoyed our stay and would stay here again. Thank you, Theresa!
Nicole S.
July 2025
Perfect place! I highly recommend this spot. It’s just the right size with everything we needed. I loved being on the first floor and have the grass right out front. I’d definitely stay here again.
Miko Morita V.
July 2025
This was our second time staying at this condo. Both times have been with iTrip. After this trip, I can confidently say we'll be planning our third trip soon. Everything went smoothly and the condo was exactly what we needed for our trip. It was also a bonus to be able to book our snorkeling trip with them which saved us $100.
Cody H.
June 2025
Elaine is wonderful and our stay was perfect in every way! Overlooking the majestic Napili Bay, the sunrises and sunsets are unparalleled. This place has all the amenities and everything
Dyana G.
June 2025
This is second story with high ceilings so does not seem like a studio especially because it has an elevated unobstructed oceanfront view of Napili Bay from lanai. Four restaurants just steps away. TV has tons of apps. Anything you can think of is in that kitchen. It's out of the fray of high rise hotels and the owners are very kind and accommodating. All buildings are low rise with beautiful Hawaiian landscaping. We will be back!
Mark & Cindy L.
June 2025
I would highly recommend this location for anyone looking to stay away from the mass tourist chaos. The location was easy to find. The unit was ocean front and recently remodeled. Absolutely gorgeous! The view from the balcony was exactly as shown in the booking. This unit is ocean front with easy access to one of the most beautiful beaches on Maui. Throughout our stay we experienced calm, amazing snorkeling waters where we swam alongside sea turtles. And as the week progressed it became a great place to boogeyboard and surf, We loved both the pools that were on site and the restaurants. The surf shop at the entrance provided everything you could possibly need or want. Absolutely loved our stay here!!!
Timerlee N.
June 2025
This review is difficult for me because I don’t want to let this little secret out: this is the best unit at Napili Shores period. Beautifully decorated, lovely art, fully equipped kitchen with chef quality cutlery and cookware, and high quality beach chairs, towels and boogie boards. Watch the sunset from your living room couch, or step outside onto the expansive lawn to watch the spinner dolphins. Please don’t book this unit because I’m coming back and you might grab “my” week.
William C.
June 2025
Laid back, great beach, Gazebo for vreakfast
Chap C.
June 2025
![Napili Shores A203]()
Room was very nice, comfortable, just as pictured. Beautiful views of Napili Bay. AC worked well, kitchen was well stocked, nice appliances, TV instructions weren’t clear but once figured out it worked well. Access to beach, pools, parking, on-site food were good. Beautiful grounds, comfortable family friendly resort.Bathroom was nice and adequately stocked Except for towels. They didn’t leave enough for two people for 10 nights. (They give you two of each type of towel per person, and one terry cloth floor mat) When I called Epic for a refresh mid week I was told they leave laundry soap so we could wash our towels. Laundry room was on opposite end of resort, a significant walk from our room. We’ve stayed in plenty of VRBO’s and have never run out of towels. On site restaurants: Gazebo was excellent for breakfast and lunch; second restaurant “Kitchen 5315” located in the office area open daily 3:00-8:00 was just ok, although we did enjoy their Island Burger on our last night.
Sharen M.
June 2025
Will return. Nothing negative about this property or location.
grant m.
June 2025
Lovely stay in Napili on Maui. Thoroughly loved beach front condo. Steps from a family friendly, swimming and snorkeling beach in the amazing Pacific ocean. Condo owners provide a well equipped unit.
Brian M.
June 2025
The unit was well-located and very quiet at the time of our visit. Furnishings were perfect for us & the kitchen was well-stocked. Everything worked well & owners were responsive when we needed something. Bed was comfortable & parking convenient. Thanks for a lovely visit!
Pam S.
June 2025
Our stay May 1-8, 2025 at the Napilli looNever had contact with a property manager the eight days we spent at Nāpili Shores.
Luciano R.
May 2025
Great studio with everything you need and wonderful location. We loved the patio for breakfasts and cocktails at sunset!
Judy B.
May 2025
We just spent a week in C121! Out of all of the units we’ve stayed in at Napili Shores, this one was the most well equipped. It had everything you would need for a day at the beach. In addition, there are plenty of plush towels in the bathroom and a well equipped kitchen. And if you look around, you’ll discover a little treasure box full of goodies too! I would definitely book this unit again. Thank you Theresa for being a great hostess.
holly v.
May 2025
The unit was very comfortable and clean, exactly as expected based on photos. Communications with host were easy and helpful. Resort was quiet and relaxing, nice pools, and location near Napili beach was very convenient- one of the best beaches on the island. Beach chairs and umbrella were very useful, as was the spice rack. Keyless entry was very convenient.The only suggestions I might make would be to add an in-room safe for valuables, and a few more beach towels. We would definitely recommend and return.
patricia h.
May 2025
We’ve stayed at Napili Shores before and loved it. C116 was another great stay. It was clean and comfortable and we loved the easy access to Napili Bay, the Gazebo restaurant, the Kapalua Coastal trail and every great view of the ocean! We always appreciate a full kitchen to cook and eat our meals and were impressed with the little things that were there like a bag of chip clips to close up our snacks bags. It’s the little things that matter! The unit was nice and cool, there was plenty of storage space for clothes, we loved the comfy beach chairs and beach umbrella and the bed was comfortable. We would definitely stay here again. Thank you!
Leslie S.
May 2025
Loved everything!
Julie O.
May 2025
Great property! Have stayed in many different units the past 20 years.Pros:Check in/out easy, unit very clean, nice updated furniture/linens, kitchen well stocked, bed very comfortable, nice beach chairs, close to barbecue, pool & laundry. Property manager quick response to water leaking from under sink. Changed out the disposal promptly.Cons:Would be nice to have a couple more towels/beach towels when staying 10 days. Would be nice to have an earlier check in/later checkout as other units have.Will definitely rent this unit again!! Mahalo
susan r.
May 2025
The place was perfect for us. We loved sitting on the lanai & enjoying the ocean view and listening to the ocean at night. The unit was very well appointed, clean & comfortable. We love Napili Shores. When booking, be sure to pay close attention to the additional realtor fees. We were a bit surprised by them.
Kai B.
May 2025
Nice place with many amenities included that we weren’t expecting.
Dave E.
May 2025
Condo was conveniently located and quiet- close to pools and restaurants and could see ocean from lanai. Plenty of nice bath towels provided-bed was also very comfy-5 beach chairs and a cooler also provided which was very nice to have-ninja blender big bonus forsure! Condo was clean but could have been cleaner -grounds also not kept up daily as it used to be from prior stays - condo is nice but could use some TLC-no safe provided in condo-more than 1 beach towel for a 24 day stay would have nice and appreciated also. Overall would stay again just for the convenience and location and quietness.
Donna I.
May 2025
Condo was conveniently located-close to pool, hot tub, laundry and restaurant. Plenty of nice bath towels provided-2 beach chairs provided which was very nice to have also-Condo was clean and nice welcoming package was a nice surprise. Condo could get noisy at times due to closeness to pool and tub. Grounds not kept up daily as it used to be from prior stays - condo is nice but could use some TLC-no safe provided either. More than 1 beach towel for a 15 day stay would have appreciated also. Overall would stay again just for the convenience and location.
Donna I.
May 2025
This condo fit the needs of our family of five perfectly! It was very clean and well appointed with easy access to the beach. Evelyn was great to work with and very responsive. We would stay here again in a heartbeat!
Ann B.
May 2025
A well-maintained and comfortable studio that was clean with new appliances and furniture. Balcony is great for meals with a view of the beach and bay, or for just relaxing with a book or a drink. The king bed was great! Bathroom is spacious with two sinks. The location is only a 2-3 minute walk to either the beach or the pool.
Andrew E.
May 2025
We thouroghly enjoyed the condo. Fantastic views of Napili Bay!
Casey C.
May 2025
Everything about this room was top notch. Well maintained and everything you needed for a family trip. Beach chairs and boogy boards. The kitchen was nicely laid out and well equipped. Just a fabulous place to stay!
Christine G.
May 2025
Absolutely loved this place. Ocean front. So many times people list their property as "listen to the waves at night" but this time, we COULD. ...which provided such restful sleep. The property was well appointed, cozy, two pools to choose from and great restaurants within walking distance. We drove and parked at Duke's and walked the Kaanapali strip several times; drove to Paia and Kula just for fun. But you never need to leave the condo complex if you don't want to. Thank you, Elaine! We will be back!
Victoria C.
May 2025
Great unit at Nāpili Shores. I’ve stayed in the ‘A’ building many times and this unit is the best of several I’ve tried. The remodeled bathroom and kitchen and are lovely. Great rental! My only minor grip is a 4 pm check in is lame when this unit is cleaned and sitting empty. Most Vrbo properties in THIS location are more flexible. Seems lazy on the part of Epic, the property manager. Why not just notify the renter when the cleaning crew leaves? Shoot a text to the renter and unlock the door. It’s actually not hard.
nancyrobertsonpia@hotmail.com L.
May 2025
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great studio overlooking Napili Beach. Fell asleep to the sound of the ocean every night. Studio was well decorated, easy to use appliances. Nice extra's with cooler to take to the beach, beach chairs and umbrella provided as well. We didn't use, but a great extra.
Doug and Megan H.
May 2025
A bright and cheery condo with a crisp clean appeal. 5 of us fit comfortably...shower was really good...pressure was more than we have had in previous condos. A good working blow dryer was supplied. Air conditioning was excellent as well. New keurig coffee maker was a nice touch to the well supplied kitchen. Evelyn was exceptional. She was prompt and replied quickly when we had inquires. Her efforts to make our stay comfortable exceeded our expectations. We will definitely stay at aunty Evs again! We have been to Napili Shores property a number of times....such a great location and a place to make memories!
Kelly L.
May 2025
A few hiccups with check in but overall the unit presented as advertised and it offered convenient beach access.
G B.
May 2025
Everything was wonderful! The condo is well stocked with everything you need for the beach! The air conditioning unit made for a delightful sleep in the comfortable bed! Steps away from Napili Bay made the stay for us!
Missy B.
May 2025
This apartment was perfect for us!! We can’t wait to come back!
Lauryn M.
May 2025
We’ve been coming to Nāpili Shores for years and have stayed in this unit before. The remodel is a huge improvement and made this stay far more enjoyable. We didn’t even have to get out of bed to enjoy the beautiful view.
Brian R.
April 2025
This place had everything we needed and was surprisingly not too busy and pretty quiet. The beach is walking distance which is great because parking outside of the resort area is difficult to find. The AC worked great, there was Tupperware and beach chairs we were able to use and the bed was comfortable. I would definitely recommend and stay here again.
Ashton G.
April 2025
Perfect location if you want to see the ocean and be on the beach. Property was well kept and clean. Restaurants within walking distance. Parking was easy. I would recommend adding luggage racks since the studio does not have closet space. Otherwise luggage is on the floor.
Randa R.
April 2025
This is our third time staying in this unit. We've never had a bad experience. We intend to stay here on our next trip to Maui.
Dan M.
April 2025
We absolutely loved this place! Great view, well stocked, clean, beautiful grounds. This is a place people come back to year after year.
Colleen P.
April 2025
Well maintained. Beautiful view. Thanks
Kevin L.
April 2025
We stayed here with our teenage daughter. Great location with the beach right there. The grounds are very well maintained. The condo was also well maintained. Would go back.
Heather K.
April 2025
What a perfect little spot. The condo had all the little touches that made our stay extra special such as a coffee bar and extra toothbrushes. The host was incredibly responsive. A wonderful spot and stay. Thank you so much!
Samantha M.
April 2025
Love staying here always it’s phenomenal!!!!
Frank T.
April 2025
The condo was in the best location on the property with amazing views. Wake up to rainbows and fall asleep to the soundsof the ocean!
michael m.
April 2025