Correne C.
July 2023
We were here with family (in other units) and couldn't have had a better time. It was great to be close to the beach, have a view from the unit and lots of room for kids to roam and play on the grassy area. Perfect place for a family gathering!
Tanya S.
July 2023
We absolutely love this condo! The view is incredible. You can hear the ocean and waves breaking on the beach all night which makes for a very restful sleep. The bed is comfortable. The condo is clean and well maintained. The property is quiet and beautiful. Working with iTrip has been a fantastic experience for us in the past 4 years. We highly recommend Napili Shores as well as booking travel with iTrip.
Karen L.
June 2023
We highly recommend this unit in Napili Shores. Very comfortable, well kept, clean. You couldn’t ask for more from the complex…easy each access, 2 great pools, 2 restaurants and the views are fantastic.
Niall F.
June 2023
Location is great; we've stayed at this property several times, but this was first time in this unit. Bed and pillows were good. Unit was clean but worn and needs general maintenance: shower had mold around base, bedroom drawers kept opening and had to be jammed shut with cardboard, cabinet under kitchen sink wouldn't stay closed and had to be fastened with a rubberband. Kitchen was poorly equipped: only 4 teaspoons, no bowls big enough to even prepare an individual packet of oatmeal and no coffee mugs or measuring cups or serving bowls. We had to run the dishwasher once or twice a day to have enough utensils.
Main issue was termites in the ceiling above the bed. Droppings started covering the pillows and we were given access to another unit to sleep in our last 4 nights. Dealing with the termites and inspections, etc cost us most of 2 days of our vacation! The manager for the unit was iTrip and they were very responsive but we were told that the property manager (different company) had gotten complaints about termites before we were there and nothing had yet been done. This was a very unsatisfactory ending for our vacation.
Richard P.
March 2023
The condo was clean, fully populated in the kitchen, bath, bedroom and living room. Nothing had to be bought to live comfortably in H267. Views outside were beautiful, and all of the neighbors were kind, socially adept and helpful. It's hard to imagine a better and more relaxing place to live than Napili Shores.
Robert T.
February 2023
This room was as expected. Great snorkeling nearby. The last night it rained very hard and the roof leaked over our bed. “Into each life a little rain must fall.”
Danille D.
January 2023
We were very happy with our stay. It was a great location. Saw whales from the beach.
November 2022
Very clean. Great view from the balcony. A couple of sand chairs would be nice. Would definitely stay here again.
Merrill O.
November 2022
The resort is far from new but very well kept with lovely grounds right on the coast. The beach is a short walk and on the far side of the bay, which is only a 5 minute walk on the lovely beach, the water is calm. For those intimidated by the waves which are typically quite foreceful, this is wonderful because you can truly enjoy the ocean comfortably there. Some snorklling takes place there too, although it is not nearly the best on the island. There is a Scuba shop right at the accommodations and the owners are very helpful, pleasant, and don't try to rip you off. Nice spot!
Christopher S.
November 2022
Napili Shores H-267 is very dated, needs flooring, kitchen cabinets dirty, shower enclosure is in need of replacement, it's obvious that it gets a lot of use. The view from the lanai is great if you're standing, if seated at table the "plumeria" block the view of Napili Bay. Location is great, order to go from The Gazebo, eat on the lanai while everyone else waits in the 1+ hour line. The tiki bar that's next to office/entrance has a great happy hour from 3PM-6PM daily, had a great stay, just disappointed in overall condition of unit H-267.
bee s.
October 2022
We love Napili. We have stayed at Napili Shores all 3 times (over 30 years) that we have come to Maui. The view and grounds are awesome. This condo was nicely decorated. The kitchen had mostly what we needed. We asked for a few things that the property management (itrip Maui) immediately sent right over. They were very responsive. We had two issues: 1)teeny tiny ants were in all the rooms, invisible until they were on something. I didn't want them to spray while my kids were there, so we dealt with it. I think this is something that could happen in any low-rise condo pretty easily though. 2)the community stairs (next to the property) down to the beach are closed since end of 2021 for repairs, so check on this by calling the front desk of Napili Shores before booking (since they are on-site and know what is going on there), if easy beach access is important for your stay. This was very important to our kids and was a big pain. Was not the fault of Napili Shores or the property management, just something beach lovers want to know ahead of time. The Gazebo restaurant is fantastic and the lines are super long all day until closing (2:00) pretty much, but if you can go one time for the banana macadamia pancakes, it's worth it. The rental place gave us good boogie boards and snorkel sets with defogger, we were happy with this.
Debbie T.
September 2022
The overall resort is pretty old but kept up. Very close to Napili bay (my favorite) The condo was clean but had a musty smell in kitchen and bathroom. I will say, it's in a great location. Ocean view from the Lanai. Great for morning coffee and relaxing. This unit does not have a washer and dryer or beach chairs/umbrella. They have a commuting laundry and you can rent beach equipment on site.
Art L.
September 2022
We enjoyed our stay in H-267 at Napili Shores. Wonderful view of Napili Bay from the balcony and easy walk to the beach. Terrific snorkeling in the Bay. We enjoyed the pool at the complex, too. The condo itself was comfortable and clean. We didn't cook much, but the kitchen seemed to be well-stocked with utensils and pots and pans.
Janis D.
July 2022
We love staying at Napili Shores. This unit was very clean, perfect location! The management company was very responsive to some issues that arose. Sadly, we had a family emergency that resulted in us leaving 2 days early :(
Would be great if this unit came with beach chairs and a cooler, but overall a great rental!
Monica G.
June 2022
This property has a million dollar view. It is conveniently located next to the Gazebo and just a few steps to Turtle Bay . We will return to this place in the near future for sure
I highly recommend it
Sherry S.
May 2022
I have been to Napili shores 4 times.
Great location for beach snorkeling and the Gazebo restaurant.
Only complaint is with the entry door not closing easily and door keys not working.
William T.
May 2022
Everything was fine. E enjoyed our stay as we always do. It's not real fancy, and doesn't claim to be. Location is good for pool, BBQ and beach access. Having AC is a real treat - few have this. Only distraction we experienced was some loud neighbors and people talking on cell phones right under our bedroom window very early in the AM. Not the fault of this property but haven't had that issue at Napili Shores before in many prior visits.
Kate Y.
April 2022
We love Napili Shores! This is one of our new favorite condos, great views of the ocean.
Margaret C.
March 2022
We had a great stay at Napili Shores. The condo was clean and nicely furnished - had everything we needed. Loved the proximity to both Kaanapali and Kapalua. Would definitely book here again.
Cathy S.
March 2022
Repeat visitor and this is my preferred lodging. Always as nice as expected. Adults love it but teenagers only seem to watch TV so a less expensive place if you're traveling with anyone who doesn't like the outdoors. Younger children and adults will love this place.
Howard S.
March 2022
Easy to register for online, actual property was what was shown on VRBO
Shawna B.
February 2022
kids enjoy the pool green spaces and hot tub
Lisa E.
January 2022
It was our first trip to Maui and we were directed to this condo by our cousins who have stated at this complex many times, and specifically in the H building. We would absolutely return and rent this same condo. The condo was in a perfect location, within a 2 min walk to Napili beach (excellent snorkeling), a 15 minute drive to Lahaina, had gorgeous ocean views, 2 great pools, 2 great restaurants, a bar and a place to rent all types of equipment on site. We were there with our large family group and the grilling area/picnic tables were great for us. The condo itself mostly suited our needs and was comfortable. I felt like the photos and description of the condo were right on target. We brought our own toiletries and the starter sets of paper towels, toilet paper and soap that were provided were sufficient for us for our 8 day trip. I read in a review, and will reiterate here - there were no left over spices, including salt and pepper (fortunately, our cousins next door had 2 sets of salt and pepper and shared with us - it does seem a bit wasteful for each guest to have to purchase salt and pepper). For future renters: 1. If you plan on spending a lot of time at the beach or pool daily, , I would recommend to bring our purchase 2 more beach towels (the condo had 2). Without a washer and dryer in the unit, our towels never dried completely day after day, it would have been inconvenient to have to go to the laundry facilities to dry our towels daily, so it would have been nice to give the towels a day off to dry. And, 2. there was also no cooler in the condo, so you will need to rent one for $20 for the week from the outdoor store attached to the office (all my other family members had coolers in their condos). iTrip was excellent to deal with both before and during our trip - they were very nice and responsive. Early in our trip, we discovered the microwave did not work. We called and left a message in the morning and when we returned from the beach in the afternoon, a new microwave had been delivered and set up. Upon leaving, I contacted iTrip to provide MINOR feedback: 1. We only had 7 hangers which was not enough for 2 of us staying for 8 days, 2. The fitted sheet was ill fitting and wouldn't stay on the bed. It sounded like they would resolve both issues. The other piece of feedback I forgot to provide was that the beach chairs weren't in great condition, including one Tommy Bahama chair and one that seemed to have been purchased at a drug store (all of our other family that joined us had much better chairs).
Barbara M.
January 2022
Great views of Napili Bay. Super comfy, great king size bed.Would definitely recommend and would love to stay here again!
Ed G.
November 2021
Great location with very nice views of Napili Bay right from the patio!
Everything was very nice with all the amenities and we look forward to returning again.
Mahalo
Melissa W.
August 2021
Unit was comfortable and clean, FULLY stocked kitchen, bathroom, linens, books, beach chairs, cooler, etc. Nice view.
Would definitely stay in this unit again!
Steve D.
August 2021
The "pros" of our stay were numerous, and we would definitely hope to return and stay again! Felt like we stumbled onto a secret.
+ The location of the Napili Shores complex was perfection for our purposes. Beautiful pool patio and lawn for perfect sunset vistas just a short stroll away. A great beach for swimming, bodysurfing, snorkeling and tidepool exploration just a stone's throw beyond that. A diverse variety of other great beaches, suitable for different purposes based on your preferences, within walking or driving distance... Basically, you're in easy range to enjoy all the same nature as the folks staying in ritzy Kapalua up the road, while paying much less for the privilege.
+ Two really good, unpretentious and (by Maui standards) reasonably-priced restaurants right on site in the complex. The Gazebo's pancakes and fried rice live up to hype, but skip the comically long morning line and get takeout around the side door! And for heaven's sake don''t overlook the larger restaurant - Kitchen 5315. We were shocked at how great the food and service there were, for what we would've mistakenly assumed was a standard, indifferent "hotel restaurant". We fell down on our usual "shop and cook to save money" vacation planning and ate at the restaurant, or got take out, nearly every night of our stay and thoroughly enjoyed everything we tried.
+ The beach and snorkel gear rental store in the complex was also great. They had everything we needed, with friendly service and reasonable prices, right on site.
+ The complex had a lovely, friendly, unpretentious vibe. Lots of families and folks who've been traveling there for years, and are aiming for laid back enjoyment.
+ We thoroughly enjoyed our lanai. The view of the bay is a little oddly blocked by the tree growing out front, especially when we were seated, but when standing it was lovely to take in.
+ A nice breeze swept through the unit at all times, even during a hot summer stay. We never needed to turn on the AC (though it was on when we arrived and working great).
+ The customer support from the iTrip Maui team was great.
The only con: the unit we stayed in - H-267 - could use a little updating. Nothing serious, would just describe the carpet, furnishing, appliances and overall feel of the place as a little worn around the edges. But it was perfectly clean and functioning, the bed was very comfortable, and hey, we didn't travel to Napili Bay to spend much time in the unit anyway.
David R.
August 2021
We’ve stayed in a number of different places in Maui, and Napili Bay is the best. Perfect for families and multi-generational parties. Napili Kai’s rooms are perfect.
Lorraine A.
July 2021
Great view, up near the beachfront. Condo needs upgrading in terms of patching and painting. Bathroom especially needs attention. Kitchen could have more utensils. The double and twin convertible in the living room were made up, which was appreciated.
July 2021
There were 15 family members that stayed in the H building condos. It’s proximity to Napili Bay, the Shores rolling grass outdoor area and all the amenities was perfect for our family vacation.
Heather N.
January 2019
Pros:
Great location
Lovely view
Quiet property
Condo is clean and organized
Cons:
No cleaning service -- although its listed in brochure provided by front desk.
After six days using the same beach towels a replacement would have been nice
No extra blanket for the 2nd sofa bed--only sheets
The one blanket provided for the sofa bed was worn out, not sure if it was clean
Since there's no cleaning service it would have been helpful to be provided with a mop or swiffer
No information was provided on the extra amenities for the condo -- i.e. beach towels, snorkel mask, noodle, etc. We purchased our own and then were surprised to see them at the condo
Very confusing renting from VRBO, receiving communications from iTrip and information from Outrigger -- did not know who was the correct group to communicate with
January 2016
We enjoyed our stay in this unit. Great location with a bit of a view to the ocean. Great place for families to stay. The unit had plenty of amenities (dishes, pans, appliances, beach towels) and we were very comfortable. This is always our favorite resort to stay as it is away from the tourist hustle and more about relaxation. Great shore snorkeling is located nearby.
Destry J.
November 2014
Our family of 5 thoroughly enjoyed our stay a H267, Napili Bay. Our children are 8, 7 and 7 and we had plenty to do right outside the door. The beach is calm near the north end with some waves near the middle and south end. Snorkeling is easy inside the bay with many large turtles visible from the beach and especially the water. If you are a bit adventurous heading out around the north and south areas of rock and coral will provide ample fish, coral and turtle viewing pleasure. Rentals for ocean equipment on site. Local beaches and beaches to the north would provide tween and teens a bit of an adventure. Area provides access to more remote areas up north by car, 10-30 minutes. Area also is within 20 minutes of shopping to the south. The area does get more rain, and thus has more vegetation, than say Kihei, but if it's rainy just jump in the car and 30-40 minutes later you'll be in Kihei. The on-site Gazebo has great food and other restaurants within walking distance are good. You wouldn't have to drive anywhere if you didn't want to. We'll be back... and probably for longer than a week and a half next time!
Jim C.
November 2014
View of the property is beautiful with the bay and the water quite visible from the lanai. The condo is spacious and well-appointed, clean and comfortable. The property is quiet and friendly. Morning coffee and an easy walk to Napili Bay beach for a swim every day was the exact thing needed for a relaxing, chill vacation.
Julie C.
November 2014
We very much enjoyed our stay at Napili Shores H267. We had a nice view from the balcony of the lovely Napili Bay. The experience is more low key than at the bigger resorts, which is just what we wanted. The rental experience (booking, deposit, check in, check out) was smooth. Thank you.
Barry B.
November 2014
We had a wonderful time!! We stayed for 2 weeks. Our condo was perfect. We were across from the pool and the Gazebo rest, which we took total advantage of. If you BBQ order the special rice from the Gazebo to serve with dinner, remember they close at two o'clock so get it early. Loved having coffee in the morning and watching the water hitting against the rocks. BEAUTIFUL!!! Condo was neat, clean and so comfortable Barry @ Dee from Napa
Kerry M.
November 2014
The view is spectactular. The condo is spacious, clean and well equipped, with vaulted ceilings and a terrific breeze that flows from the bedroom windows and entry door through the condo and out the lanai. A great place to stay and a easy booking experience. We hope to return very soon.
Jeff A.
November 2013
My wife, our daughter, and I shared the one-bedroom condo and had the most wonderful vacation. We had such a wonderful time in Maui and the condo was beautiful and provided for all of our needs. The downstairs room, the view, and the surroundings were perfect for us to relax and soak into the “Hawaiian style”. We very much appreciate the hospitality Napili Shores provided and will definitely be keeping you in mind when we travel to Hawaii again. Mahalo!
Laura b.
November 2013
I have stayed in various condos in Maui over the years, and I can truly say that B109 at Napili Shores is my favorite. The location within the resort was the best, close to the pool, close to the beach and with an ocean view! The unit is very well equipped, and I particularly liked the supply of condiments. The remodel is lovely. I appreciated the tile floors, larger bathroom and large kitchen counter and workspace. Without a table in the living room, the room felt so open and spacious. Wonderful to eat all of our meals on the patio.
Missing Maui and cannot wait to return!
Julie K.
November 2013
We truly enjoyed our week at Napili Shores. It was clean and stocked with everything we could need ... paper & cleaning products, condiments, beach towels, boogie boards, even "no fog" solution for inside of our goggles. We swam with turtles - the highlight of our trip. Wonderful view from our 2nd story balcony. Great weather. We plan to return!
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