We’ve stayed at Napili Shores often. This unit is nice, situated in the middle of the property. Not too close to the popular and, normally, busy Gazebo restaurant. The listing stated there would be beach chairs, hardside cooler and starter kit of various bathroom amenities. Plus two fans. The reality was one broken beach chair, no cooler, one working fan, no bathroom kit of shampoo, soap, etc. half the switches in the unit didn’t turn on anything. We couldn’t tell how to turn on some of the lights as the switches weren’t marked and most didn’t work. Kitchen amenities were spot on. We cooked everyday and we had everything we needed. The fan in the fridge worked it’s way up against the panel of the freezer and would often make loud sounds, including overnight which made sleeping difficult, not to mention the astoundingly loud ice maker. Remember, you share a small room with appliances! We ended up removing the panel and adjusting the fan housing so we could sleep. We did report it to the management company. They recommended resetting the circuit breaker. Not even close to the issue. We knew that many people were canceling their trip to Maui due to the fires 3.5 weeks prior. We didn’t know that there would be no grilling, pools, or restaurants. We were fine with that as we never use the pools and we could cook on the stove. Our neighbors were displaced Lahaina families and we were in awe of their stories. Still recommend this unit. Maybe they will update the few missing items.
The property location was perfect for us, we wanted something that felt like old school Maui, there is beautiful green grass and plumeria trees/flowers everywhere! There was a mix up in the condo code but we got it resolved fairly quickly. The condo was clean, but could use some tending in the bathroom. Lighting is dark and the shower needed some repair. The closet was full of personal items and “stuff”which felt uncomfortable. There were no sheets for the sofa bed l, so we had to contact the owner again, which they delivered still packaged, but not washed (we thought that was strange since we booked for our family of 3). Other then that we had a nice stay. The patio was perfect, including cooler and chairs. The kitchen was well stocked with pots and pans, plates and accessories we made breakfast and bbq’ed a few times.
We loved Napili bay, it was the perfect vacation destination. Hanging out on the property or taking day trips were easy and fun. The property and our rental was perfect. Comfortable, well appointed, and conveniently located. We can’t wait to return!
Overall we had a fantastic time here and plan to come back. Great snorkeling, swimming, and beach walking right from the property, and a surprisingly nice community feel with the other guests. Absolutely epic whale watching every evening leading up to sunset. We and other guests (who honestly felt like friends after a few days) would gather each evening at the lounge chairs overlooking the water and watch the whales breach and spray as the sky turned pink. Just a great place.
Docking a star for two issues relating to property management. We arrived close to 11pm and the door code we had been given was wrong. That’s the last thing you want when it’s late and you’ve been traveling all day and you’ve been wandering around in the dark for a while trying to find your unit number (a map of the complex showing unit numbers or even just building letters would help a lot). We called the 24 hr help line and left a voicemail. We were just about to start calling around to see if any hotels had vacancies when we got a call back from the very helpful on-call guy, Daniel, who gave us the right code. It hadn’t been a typo, it was just a completely different code from what we had been sent. Daniel saved us but he shouldn’t have needed to.
Our only other issue was that the wifi in our unit didn’t work at all. The network just wasn’t there. We followed all the troubleshooting steps to reset it and all that, including with phone support again from Daniel. The room book says to call the wifi company for tech support, but the numbers listed in the book were all discontinued and the number we found for them online goes unanswered. Normally this wouldn’t matter to us, but on this particular trip my fiancé did need to do a few hours of work that required connectivity. Ultimately we realized that all the wifi networks in the surrounding condos use the same password formula, so we just hopped on another network. Someone did come by the next day and offer to work on it, but we were done with it by then and didn’t really want to spend a chunk of our day with someone in our space working on it .
Seems like checking to see if the wifi is working and the door code is correct would be easy things to do in the unit prep process.
Fantastic place, but property management could be better. Daniel is awesome though.
Al & Sandy L.
Lovely location, fabulous views from property. Condo fully equipped!
Great location awesome room
We loved Napili Shores
The sights are the best on the island
Our unit was breathtaking
Can’t wait to stay again
Location and room were perfect!!! Beautiful and super convenient, thank you!
Beautiful Napili Shores Resort did not disappoint! Right next to Napili Bay, which in our opinion is the best bay on Maui. The snorkeling is amazing. The unit we stayed in was clean and comfortable with a/c, a complete kitchen and comfortable bed. We wil be returning!
We really enjoyed our stay, the only thing I will let you know the microwave does not heat food. I think it's broken. We enjoyed ourselves fully!
The condo was bright, clean and well-equipped. Within walking distance to the beach and restaurants. We enjoyed our stay!
owner requested I run and empty dishwasher when leaving...are you crazy? I am going to catch a plane.....my room rental should include some kind of cleaning up ...unreasonable request
It was easy and pain free. Will be staying here again
The owner was super helpful. Responded immediately to our needs. Great ocean view.
Great location, perfect for snorkeling and beaches.
I stayed at Napili Shores in 1987. I still found it laid back & great. A lot busier but still a good feeling. It's location is perfect. Love the beach & two pools. In case it's windy the upper pool is perfect.
The Gazebo is ridiculously busy. We ate there once after standing in line for 20 minutes. Which was a short time considering. The food was great.
Our flight didn't leave until 9:30 P.M. and we were able to secure a late checkout, which was awesome.
The grounds are well kept and the people friendly. No high pressure touristy feeling. Love it & would come back.
Condo is dated but comfortable & clean. Property is nice. Honestly we didn’t spend much time in the condo.
The property was amazing. The view, the pools, the gardens ... did I mention the VIEW ... were beyond expectations!
Room was very nice. Everything was clean when we arrived. The kitchen was fully stocked with appliances, dishes, etc. And, the AC unit was a huge added bonus. Lots of beach chairs, a great beach umbrella - even rain umbrellas!
Only thing I would reco - 4 beach towels vs. 2. We didn't miss having maid service and there were enough bathroom towels, kitchen towels, etc. But, after a few days, we really wanted some clean beach towels (and I don't do laundry on my vacation!). For 10 days, 4 towels would've been perfect for the 2 of us.
The location was perfect, just a short walk to The Gazebo restaurant for breakfast and just a little further to the beach.
A quiet, relaxing location.
The room was clean with a comfortable bed.
very nice , very comfortable mattress
Steps from the ocean and beach
view of the ocean from Lanai
well maintained grounds of the complex
nice pool and hot tub
room for improvement:
large closet in the bathroom was full of beach chairs, brooms and owners locker
there was no room to hang clothes or put away suite cases
free standing air conditioner unit was sufficient to cool the room but was very loud
room for improvement