Bethany I.
January 2024
Our family enjoyed the space inside the townhouse, plenty of bathrooms and rooms. Close to the pool and shopping/restaurants across the street. Loved our stay!
Caroline R.
January 2024
The property is beautiful, the grounds & pool are great! The condo itself was roomy & perfect for our 3 family vacation. They were very clear on what was available in the kitchen and bathrooms. The host was also very responsive, and helpful to our contacts with them. The sliding glass door to the lanai, was so very hard to open & close and we couldn’t get 2 of the TV’s to work at all. We contacted the management company, and they sounded very accommodating, but never actually resolved the issues.
Debra S.
December 2023
My family and I had such a wonderful stay at this beautiful home. It was appointed beautifully and was located so conveniently to shops and the pool and beach. There were so many helpful things at the house for us to use such as high chair, booster seat, portacrib and so many beach items. The lawn area just behind the house was so fun for my grandkids to run around in and it was such a short walk to the condo's pool. We could not have had a better time. Lastly, The Resortica staff was friendly, helpful, available and very accomodating. I would definitely bring my family here again.
Debra S.
November 2023
My family and I had such a wonderful stay at this beautiful home. It was appointed beautifully and was located so conveniently to shops and the pool and beach. There were so many helpful things at the house for us to use such as high chair, booster seat, portacrib and so many beach items. The lawn area just behind the house was so fun for my grandkids to run around in and it was such a short walk to the condo's pool. We could not have had a better time. Lastly, The Resortica staff was friendly, helpful, available and very accomodating. I would definitely bring my family here again.
Chris G.
October 2023
Awesome place! Clean!
Tanya M.
October 2023
My family loved the Condo. We had other family come to visit from the Hilton Resort & they didn’t want to leave. They enjoyed the Condo & its amenities as well. It will perfectly sleep up to 6 adults in bed & 3 (young adults/teens on sofas. It’s closely located across from a shopping center. The Hilton Pool Passes were a great experience but expect to pay close to for parking. Everything was what I expected it to be BUT there was an issue with the patio door. It needs servicing. I’m sure it doesn’t seem like a big deal to have to manipulate the door to get it to lock, however that shouldn’t be an issue. Otherwise, My family & I had a great experience & would definitely recommend it.
October 2023
very nice, great location.
Jennifer C.
October 2023
I can’t say one bad thing about this house! It was very comfortable for my family of 6. Easy access to the pool area. The beach was less than a 5 minute drive away. Nice shops right across the street that we can walk to for food, including a grocery store. The house was very clean and actually has more updated furniture than shown in the pictures. Thank you for a wonderful stay.
Chris G.
September 2023
We enjoyed our stay in this beautiful fully equipped townhouse. It’s located close to the gym and pool, with added bonus of the Hilton pool passes. Parking is free at the Hilton with validation at the valet using the passes. Central location you can walk to Lava Lava Club and even see some turtles! Hosts were great and quick to respond. Mahalo
Joel G.
September 2023
Although we never did figure out the hilton pool pass. it appeared that hilton has a problem with outside guests using its facilities. There was a pool right by the condo, but we were never told if we were free to use it or not or the procedures to eneter the locked gates.
Grace W.
August 2023
We had a wonderful stay! Communication was top notch! Owners were wonderful in reaching out beforehand with recommendations and responsive to our questions. Property management answered right away when we forgot to leave the remote control for the unit. All this and a really lovely home with passes to the Hilton Waikaloa pools. Thank you!
August 2023
Overall, great experience! Love the location, lots of amenities, and plenty of room for the entire family! Only critiques are on cleanliness of the place when we checked in, which is directed towards the management company hired to care for the place, and not the hosts themselves. The upstairs master bathroom floor was not cleaned (long strands of hair from previous occupants all over the floor), place could use a good dusting (cobwebs all over dining room chandelier), coffee pot still had a batch of old coffee in it, went to change sheets and several sets were stained/ruined and should be retired, washing machine smelled badly and would benefit from a cleaning cycle with cleaner. One small improvement that would help kids with families is to install detachable shower heads in all the showers. Helps bathe the little ones, but also useful in cleaning and rinsing down the showers. Hopefully the cleaning comments get relayed to the management company!
Winston C.
August 2023
The pool pass enhances the value for the family.
Misha Y.
July 2023
The rental is located close to the shops, which came in handy multiple days. We were able to walk over and purchase what we needed. The rental has a beautiful view from the downstairs family room. I was a little disappointed in the upstairs balcony's view from the master bedroom, you see the road and hear the cars, but the downstairs view is lovely. The check-in process was straight forward and clear. Communication with the owner was also very responsive and prompt. I did have a few concerns and suggestions. First of all, the master sheets had some sort of oil stain of them. That was pretty gross. The cleaning crew should have seen those when making the bed and written the owner to let him know. The pack and play also had a gigantic stain on the bottom. Luckily, it wasn't on the mat part and we were able to cover it with a sheet. The carpet was also not very clean. It looked like it needed a good vacuuming and cleaning. We did see a few roaches inside the condo. The outside front patio and walkway was covered in spider webs, it looked like no one had been there for several weeks. It would be an easy thing to have whoever is cleaning and getting ready for the next tenants, to swipe down those webs with a broom. We came at night and it was creepy, trying to avoid all of the webs. Cleanliness was definitely an issue for me. Otherwise, everything was well stocked, looked great and was in a convenient location. We loved having the pool right behind us!
Allison F.
June 2023
We had a fantastic time and the place is perfect! The house easily fit two adult couples and four kids. The pool was awesome and clean - and we loved the location. Would definitely stay here again!
Paul H.
May 2023
Beautiful and clean unit with everything we needed to make our stay a pleasant and memorable one! Excellent location, outstanding value and great customer service!
Payvand M.
May 2023
Really enjoyed this property! Super spacious. Clean. Less than a minute walk to a beautiful pool with jacuzzi. Excellent location - can walk to eateries, grocery store, coffee shop in a couple min. Highly recommend!
Mike B.
April 2023
Great, clean, spacious condo. Excellent location close to shopping, food, beaches. super happy with our stay. Only con is condo quiet hours 10-8. Our kids had a tough time until we got used to time change.
Gerald K.
April 2023
Property is great. Condo is great but in need of some TLC. Stayed in others in same complex that were nicer for considerably less.
marisa a.
March 2023
The location is top notch! So close to anything and everything we needed. The Hilton pool pass was wonderful too for our kids so we could take advantage of all they had to offer. The house is spacious and wonderful. My kids enjoyed it very much!
Vicki N.
March 2023
This condo was gorgeous! Its located on the ground floor with a back yard of grass and flowers right outside the door. It was very quiet and had everything we needed. We will definitelly return!!!
Stacy B.
January 2023
We loved staying at this property. The proximity to the pool was great for our kiddos. We have a 7 year old and a 2 year old. We also came with my parents and my mother in law. There was plenty of room in the house for us and the beds were really comfortable. The only negative part was the mosquitoes in the back yard and lanai area. We’ve been visiting the area for about 10 years and this property didn’t disappoint! I’ll just remember the bug spray next time!
Lisa S.
January 2023
Property was as described, a lovely big place with lots of space for us. We enjoyed the space, being close to the shops and the pool. Great walks around the area and the Hilton Pass was a bonus for the kids. Thank you again.
Janelle G.
January 2023
Owner was super responsive and helpful when planning out trip. The home itself was impeccable! Super clean, furnished tastefully, and had all the toys and supplies you could need or want on a Hawaiian vacation. Can’t say anything negative, and if I could rate higher than 5 stars this property would get it! Hope to visit again in the future!!
Lee E.
December 2022
Great place: great location, quietness, well equipped, Would definitely like to go back!
David M.
November 2022
This was a lovely place. It had lots of room. Nearby restaurants and grocery. Would stay here again.
Charles R.
November 2022
High expectations were exceeded. Beautiful location, property and amenities! Mahalo!
October 2022
The condo is spacious and comfortable. We loved being so close to the pool, which was never crowded! Everything we needed was provided. The furniture is different than online photos, which should be updated. There is a pull out couch in the loft, not 2 full sized futons. Living room has more sofas, not chairs, which we all loved!
We loved being able to walk to the shopping centers for dinner and shopping. I would highly recommend this condo!
Madeline G.
October 2022
We loved our stay here! My parents plus my family (including 2 and 5 year old boys) stayed here end of September and never wanted to leave! Really appreciated the extra beach goods in the garage for all to use. The dishwasher was extremely glitchy and we never heard back from maintenance about the fridge water/ice not working…but other than that, the place is extremely spacious and luxurious. The condo village feels private and quiet. Great to have your own small pool with the addition of the Hilton pass to explore resort light for a day or two. We were a short drive from exquisite beaches: Hapuna, 69, Kukio “keiki,” Mau’umae…every day a new adventure on this gorgeous side of the island. Thank you!
Karthik M.
September 2022
The home was perfect in every sense. Very spacious and very comfortable for the 6 of us. Beautiful property and community. The included Hilton lagoon pass is a GREAT benefit. The management company was very responsive (although we did not have any complaints). 10/10 I will try to stay here again if we are to come back to Kona.
Cassie R.
August 2022
The house was perfect! Steps to a beautiful pool, with some green lawn for the kiddos to run around on. The house had everything we needed and then some. The beds were super comfortable, and there was plenty of room for everyone to have their own space or hang out together. We used the Hilton pool passes that we’re provided and had a great time on the slides and the lagoon. Couldn’t ask for a better place to stay. It was amazing and the host was super responsive throughout the whole booking process and vacation stay. Thank you!
Alan H.
July 2022
This was a great stay in a nice property. The location to resort amenities was ideal. Everything in the place worked well. The only issue was we could not do a late checkout. FYI. Flights leaving Kona are often in the evening so we lost our home base for a day.
Wayne P.
June 2022
This condo is a beautiful place to stay while in Hawaii.
It is very nicely decorated with a Hawaiian theme and large comfortable furniture. The kitchen is adequately stocked with dishes, pans and kitchen supplies.
It is very spacious and had plenty of room for seven of us. The landscaping is beautiful and this condo is just across the yard from a very nicely done swimming pool area.
The location is just across the street from the Queens Mall which is very convenient. The single car garage was very well stocked with beach toys, chairs and umbrellas and is just large enough for a minivan.
The only issues we had were the partially working shower heads in all three bathrooms and we could not find the controls for the AC, which was too cold for some of us.
Overall, we had an excellent time at our Waikoloa stay!
Joan C.
May 2022
Tim his property was perfect for our family of 6 adults. Plenty of room to hangout in when we weren’t out checking the beaches, surfing and snorkeling. It was great to just lounge by the pool (just steps away) on those rather lazy days. The kitchen had everything we needed to cook our own breakfasts and suppers. We would definitely come back and stay here.
Paul P.
May 2022
This property was great. We originally booked this trip for the summer of 2020 and had to delay the actual trip twice but when we finally got there we were very happy with the property, location, Hilton pool passes etc. I would definitely book this place again if we found ourselves looking to stay on the Big Island. Thank you!
Mary G.
April 2022
The accommodations are magnificent. From the layout to the decor every room was so well done and comfortable.
The place was one of the best kitted out I have rented. Saved us the expense for many items.
Pool at the back of property with hot tub was our end of night routine. In a word lovely!!!
Kimberley R.
April 2022
This property was clean, spacious and beautiful! We travelled with my almost 80-year-old parents and our three younger kids. The set up was perfect. We were able to put my parents in the downstairs bedroom and the rest of the family upstairs in the two bedrooms and futons. We also really enjoyed and used the washer and dryer. The property is beautiful, and in a very safe neighborhood. Also right across the street from the shopping mall which was a great place to get food at the market. I would definitely stay here again.
Heather L.
April 2022
This property was everything we were looking for! Plenty of space and supplies. The location was close to all kinds of amenities and with a short drive even more options.
Christina S.
February 2022
The place was clean and exactly as described. Great location with a market and restaurants nearby, plus the beach just down the street. We also really enjoyed the Hilton pool pass. Would definitely recommend.
David K.
February 2022
Overall we had a great time. It was a long overdue vacation for our family. The unit comfortably accommodated the 8 of us (6 adults and 2 children) for a week. The grandparents slept on the queen bed downstairs. One couple slept on the queen bed upstairs. The other couple slept on the king bed upstairs and their 2 children split time between the king bed and the futons upstairs. Each bedroom has a bathroom that gave us plenty of space for washing up after all those trips to the pool.
We would totally come back again assuming documented maintenance items are resolved.
Pros:
-A beautiful and private pool located across the lawn on the back patio (favorite for the whole family). We often had the pool to ourselves.
-Location and complex are nice. A coffee shop, market and other shops are within walking distance.
-Close to a couple really nice beaches.
-Beach supplies in garage are handy (snorkels, life vests, water shoes, umbrellas, beach chairs, etc).
-Check-in and check-out were easy with the instructions provided.
-Puzzles and games in the closet
Cons:
-Washing machine didn't work. They offered to wash clothes for us and we did that once, but admittedly it wasn't very convenient.
-Never received a call back from the maintenance number included in the unit when a couple things weren't working.
-It took a couple days to get a response for items that needed to be fixed (outdoor grill and washer).
-Unit needs some maintenance (I'm including full list here because I don't see a better place to put the information for the owner).
*Patio screen has large whole at the bottom
*Dresser drawers in the 1st floor bedroom do not appear to have guides and so are frustratingly awkward to slide in and out
*Dishwasher is poorly attaches to the cabinet (1 screw missing and the other is barely hanging on)
*Pantry doors bind when being opened or closed
*Tub faucet in upstairs small bathroom leaks
*Washing machine broke, but repair part was ordered during our stay
We did use the Hilton Pool Passes one day. It was a fun day trip to snorkel on the reef, see the dolphins, take a dip in the 3 different pools and eat at the pool side bar.
Michelle D.
January 2022
This was a perfect vacation home for our family. From first booking through departure the communication was fast and extremely helpful. All details for check in and access were perfect.
The property is even more beautiful thank pictures convey. Very spacious living space and bedrooms and a very well equipped kitchen. The garage had everything we needed for beach trips including chairs, body boards and snorkel gear.
The property was very clean inside and out.
We will definitely look forward to returning. Thank you!
Susan M.
January 2022
We all loved staying at this property in December 2021. The home had everything we needed and the location was fabulous. Everyone could choose to relax by the pool and hot tub or the Hilton resort or go site seeing. It was a haven for all tastes. Having the King and Queen Markets so close was another great win. We would definitely stay here again.
Joe S.
January 2022
The condo has a great layout and worked perfectly for my family of 5. The property management team was outstanding.
Tracy M.
December 2021
We travel to Hawaii often, and this place by far was the best we’ve ever stayed at!! It was immaculately clean, had great styling/comfortable furniture, supplied baby items (very helpful for our granddaughter), was in a great location, and had a beautiful lanai. I can’t wait to return!!
Lisa M.
December 2021
This condo was exactly as advertised but actually better. It was spacious enough for our family of 8, plenty of room and it was well stocked with needed items. The pool is nice and right in the backyard. The landscaping is amazing and tropical, even a full lemon tree right out front. The stores nearby are a plus with Starbucks and several great name brand shops as well. Many eating establishments. We would definitely stay again!!
Sue O.
November 2021
Everything we needed for a great stay. Only negative was the pool next to our condo was supposed to be finished with its refurbishing, but was not :( Hilton passed where great :)
Lan H.
October 2021
This property was as near perfect as I could have hoped for. It was roomy for our party of 4, and each person had their own space and more for lounging around after a beach or pool day. The location was so convenient to great beaches, shops and food. The furniture was comfortable and the decor was soothing.
Pre-arrival - we got all of the information we needed from the property management company and from the owner. I really appreciated the owner's recommendations. They were really helpful, and we did many of the things recommended.
Check-in - we arrived to the Big Island early so we had time to kill before we checked in at 4:00 pm. Since we landed in Kona-Kailua, we went to Costco to pick up some water and hurricane popcorn.
Location - The property location is everything. It is across the street from Queens, Marketplace where we went almost every day, whether to eat at a restaurant or pick up food at the grocery/convenience store or to shop. We ate at Sansei sushi (good), Ippy's Hawaiian fast food (get the kalbi), and the rum shack whose name escapes me (good mai-tai). Kings Marketplace is just down the street, but we didn't have time to go there, and it has a Roy's and shave ice shop. The property is super close to A-Bay, which has great views and calm waters for swimming. The property is a quick drive to Hapuna Beach, Kauna-oa Beach (Mauna Kea Resort), and Beach 69 (good snorkeling).
Amenities - The amenities were great for this unit. Even though the pool closest to the unit was closed for maintenance, it is only a short walk to the other pool in the complex. We spent a pool day there, and had a lovely, relaxing day. The Hilton Pool Passes were a plus, and we spent a fun pool day there as well. The Hilton has a waterslide and a lagoon as well as a dolphin encounter. Lots to do there. I also loved that every room had a TV, and you could sign on to Netflix or Hulu or whatever. In addition to the loft upstairs between the Master bedroom and second bedroom, there is a living room and another area with big chairs for lounging. I napped in every location, including on a lounger on the balcony of the master bedroom. We sat outside with food our first night but the mosquitoes made a meal of our ankles.
Checkout was a breeze. I appreciated that they made the experience so easy. Just empty the trash.
Tip: Go see the eruption at Volcanoes NP at 5:00 am. We woke up at 3:00 am to get there by 5:20. We saw the lava glow and eruption with no crowds.
Carol K.
September 2021
Great location and convenient for our kids golf tournaments. The unit was spacious to accommodate two families.
Megan H.
July 2021
We had a fantastic time on the Big Island. This home is exactly as listed. It was very clean with comfortable beds. There were plenty of kitchen products for us to use to cook our own meals. There is a grocery store within walking distance which was nice. There is also a nice little beach you can walk to. The owners sent us a list of their favorite things to do on the island and it was so nice to have since this was our first time here! We took their advice and saw things we would have otherwise not known about! The AC was so nice and worked well. The grounds are beautiful and very well maintained. The garage is stocked with everything you need for the beach!
The only negative I would say is the 2 futons are quite uncomfortable. We were planning on having our teenage boys sleep on them, but even they didn't like them! They ended up sleeping on the couches which wasn't great either. Maybe consider adding a couple blow up mattresses or replacing the futon mattresses since this is listed to sleep 8 people.
Overall though this was a wonderful place to stay and we would stay again if we ever get the chance to come back. The property owners were prompt to reply and very kind. We had booked this house for the summer of 2020. Since we couldn't go because of the pandemic, the owners held onto our deposit and applied it for the following year. We had other family members that didn't even get their deposits back when that happened to them. So we were very grateful they were so kind about it! We also had an issue with one of the showers and the rental agency was there within 15 minutes to look at it. Great service!
Kathie K.
July 2021
Beautiful condo with stunning pool right out the back door. Shops across the street are convenient. Unfortunately the shuttle wasn’t working due to Covid so using the Hilton passes was difficult with only one car for 7 people. Bedrooms are nicely kept and comfortable beds. Bar stools were one of the first things we saw which are tattered and need to be replaced but didn’t impact a wonderful stay, just a note for the owner to replace. Management company was extremely responsive when internet went down due to power outage. Would highly recommend this property.
Ruth C.
June 2021
We absolutely loved this property! Great location and very spacious and clean! We loved having TVs in every bedroom (even the loft) and we loved having the washer and dryer! The pool was super close and the younger kids loved it. Also, Hapuna beach is less then 10 minutes away and it was our favorite! The resort pass was nice but we only used it once. If we come back we would definitely stay here again!
Daphne K.
May 2021
This rental was perfect for our group of 6. The condominium is clean and is a private end unit that is located close to the pool. It well stocked and had more than what I expected, as well as pool and pool/beach chairs and toys in the garage. The pool pass to the Hilton Waikoloa was the icing on the cake! We will be back!!!! Thank you for a wonderful stay.
Lisa G.
May 2021
Tropical Heaven was a wonderful townhouse for our trip with our son, daughter in law and their 10 month old. The corner unit was quiet, spacious, and well supplied. Finding the storage under the stairs with the high chair and pack n play was very helpful. There were plenty of beach towels and a nice washer and dryer. The pool and fitness rooms were very convenient. The location of the complex was perfect as it was a short walk to Queens and Kings shopping centers, and Lava Lava Beach Club and Hilton were both within a 30 minute walk.
Due to Covid and both daughter and daughter in law’s pregnancies, we needed to reschedule several times and the owners were so wonderful and understanding. We would love to return.
Brooke M.
March 2021
First things first - if we were able to review the condo separately from the property, we would give our stay 5 stars. As that is not an option, we are sticking with 2 stars. We will list the Pros and Cons of both the condo and the property separately below as we hope this will help others make an informed decision on staying here.
CONDO UNIT
Pros:
-Nicely located on the ground floor for super easy in and out access
-Beds and linens of good quality
-Nicely stocked with cookware, place settings, utensils and most of the essentials listed in the description (we did not have pepper, foil, saran wrap or cooking spray stocked upon arrival. We purchased during our stay and left behind for the next renters)
-Outdoor BBQ (although it did have a notice to light with extreme caution as it was -and did- have a tough time lighting and would light with a big burst of propane)
-Hilton Pool Pass (VERY great bonus for this unit!)
-Plenty of Beach towels, Boogie Boards, Sand toys, Beach Chairs, a Beach Umbrella and Coolers for beach days (again, VERY great bonus!)
-Outdoor lawn right out backdoor
-Pool and Jacuzzi wonderfully located on other side of lawn
-Owners were wonderful to communicate with both during and after our stay
Cons:
-Place settings/utensils/cookware needed to be washed before use
-Floors also needed cleaning
-Fridge had not been cleaned inside (even found some old cilantro in a drawer)
-Not all furniture is kid friendly (glass topped coffee tables)
-Two futon beds in loft area would be hard to sleep on as there is no privacy and the loft is very open to the living area below. So any morning noises would wake up the loft sleepers
PROPERTY
Pros:
-Location is AMAZING (literally walking distance to both the Queen and King Shops and close driving distance to great beaches and downtown Kona)
-Landscaped nicely and well kept
Cons:
-On site management makes you feel like you are under a microscope
-Pool is not kid friendly (rules state no toys, inflatables, snorkel gear, horseplay, or splashing)
In summary, if you are an adult or 2-3 couples (although there is only one king bed) looking for a wonderful condo, in a great location, that likes to keep things quiet, then this is absolutely a great choice to stay!
If you are traveling with a family, I would think twice before booking any unit within this complex. We would have given the complex itself a 1 star (due to its management) if not for the fabulous location.
Lesley S.
March 2021
Quiet end unit next to one of the pools and perfectly located to walk to Queens Market and Kings Shops.
Wonderful owners and responsive resort managers. Very satisfied.
Jeff O.
December 2020
It is a beautiful condo in a beautiful location right next to and oasis pool. It is a short drive or walk to Lava Lava for food and drinks and a beautiful beach. There are short walks through lava flows with petroglyphs and ponds. The owners had a pass to the Hilton pool facilities which we enjoyed for an afternoon. Do to Covid the food service there was extremely limited. Overall it was a nice stop over for our Big Island adventure.
Daryl A.
March 2020
We had a wonderful stay with our adult children and two young grandsons. The unit was perfect for the 8 of us and we would definitely book this unit again!!
Use the "Visit Owner's Website" link to read more reviews from the reservation site, including the latest reviews submitted by recent guests.