Jeannie D.
March 2023
Love staying at Sugar Beach. This property was well equipped, clean, great view overlooking the pool and the ocean/sunset. Property managers always answered questions promptly.
Paul G.
March 2023
Great beach location and very central to most areas of interest. Enjoyed the balcony views and saw many whales.
Ha N.
January 2023
This stay was very wonderful. Mila was easy to communicate with.
Nestor B.
August 2022
Again, read above!!
Nicole H.
July 2022
Property definitely wasn’t as clean as it should be and we had to wash most dishes before using them.
Washer was crazy loud, not a big deal but just know you should not run a load if you’re trying to do anything in the condo. Pictures are a little misleading and make it look better than real life.
Not the property’s fault but it was extremely windy the entire stay ruining most afternoons at the pool or beach.
Still in Maui though so hard to complain too much!
Michelle W.
July 2022
The location is beautiful, beach is soft sand but minimal with higher tide. The pool is warm, hot tub is not very hot and both are very busy. The master bedroom is nice and roomy and the bed is comfortable. The pullout mattresses are very thin, you can feel the bars through them, which didn’t bother my teen son but the other adult in the room was very uncomfortable. The communication with management is minimal and fairly standoffish… not warm and welcoming as I’ve experienced elsewhere on the island. I personally would not return to this rental, the wifi code and pool code posted on the fridge were both incorrect, the oven was blinking a code the entire time but to be fair I didn’t reach out about this because we weren’t using the oven, there was a super long wifi code on the router (which was inconvenient and irritating to find) and we had friends staying in another unit with the code to the pool. These details and the lack of welcoming communication is a turnoff for me when spending so much on a 4 day rental.
Jatin P.
July 2022
Awesome property. Everything was great.
The good:
Location
Pool
Beach
View
Clean property
Easy parking
Couple of things that could be improved.
1) Pool code never worked. It says we could get it from the office. We were always out and about and office is closed when we are back. Would have been nice to get a code easily.
2) My kids like blankets. We had total of 3. Although enough, it was barely enough.
3) Would have preferred additional soap/shampoo but ABC store close by had Everything we needed.
Sandi B.
June 2022
First, I want to be clear that Mila and the condo are great. The location is conveniently located. Parking was plentiful and well lit. We never felt unsafe or isolated. Just a short walk from the parking lot to the elevators and a few doors down from the elevators when you arrive on your floor. The view was exactly as it is represented in the photos. When you sit on the lanai, you have a great view of the beach and the pool area. Sugar Beach Resort is immaculately maintained by a grounds crew. We saw them working hard every morning to clean the pool, check chemicals, clean the sidewalks and lawn (which is like a golf course). The other guests appeared to primarily be adult couples and retirees, which made for a pleasant and quiet environment. The beach area is a quick walk from the elevator, down a sidewalk, past a shower, and onto the soft, sand beaches. (We found that it's called sugar because of the powdery texture of the sand.) The condo itself was very convenient and we loved that everything was tile, which made it much more clean and sanitary than carpet. The washer and dryer worked great and made our stay so much easier. The oven wasn't working when we were there, so we didn't get to use that, but the stovetop worked fine. The kitchen had a blender, rice cooker, some sheet pans, a pot big enough for pasta, some knives and cutting boards, and LOADS of dish sets. We bought/left a new nonstick pan, colander, and some cooking utensils for the next guests. The cleanliness rating is a reflection of the property management or housekeeping company only. It was not the owner's fault, but whomever is cleaning is not doing so thoroughly. The fridge and freezer smelled very stale (we bought some baking soda to put in there that will hopefully help, but it wasn't working by the time we checked out). We swept several times a day to keep the room tidy, but our feet were filthy by the end of the day. I suspect the Swiffer in the closet is the only thing being used on the floors and it's just pushing the dirt around and not actually cleaning the tile. There was dried food left on many dishes and utensils (I'm guessing previous guests did not wash the dishes before putting them in the dishwasher). Again, these are NOT the owners fault, just issues we ran into. Also the beach equipment is in a closet located outside in the hallway, not in the room. We left two nice-sized body boards in there for people to use and someone had two great beach chairs inside!
Pat S.
June 2022
We enjoyed our stay very much! The unit was very comfortable and well equipped. The beach was so close and for all the other activities we did it was very centrally located.
Mike M.
June 2022
The rental process was seamless and when we asked if we could check in earlier (due to flight arrival) it was accommodated without issue.
The property beautiful and the people I. The management office and attached attraction/snorkel rentals were very friendly and Knowles about the best snorkeling spots etc
Mark J.
May 2022
The property photos look great but the unit is getting a little tired now, the pull out bed mattresses are thin and not suitable for a good night sleep, poor power outlet choices in the bedroom with confusing light switches and blown bulbs. Cleaning was ok but just a light clean with sandy floors and lipstick/red marks over the pull out bed blankets. It was also expensive with a reasonable nightly fee but then Host Fees + Admin Fees + Cleaning Fees + Service Fees + Property Damage Protection (if you decline you have to give a huge deposit with no guarantee of a refund) + Lodging Tax it becomes more expensive than a 4/5 star hotel!
Ramesh P.
May 2022
Old property not clean as you expect
Travis D.
April 2022
This condo resort was perfect for an energetic family! Centrally located, beautiful beachfront view, quaint resort with plenty of amenities, and a fully stocked kitchen!!! We will definitely book another stay soon! -Travis
A K.
April 2022
We loved our time at the condo! The location is simply ideal. To have a quiet restful beach right there outside our building was one of the highlights of our trip! Highly recommend!
Jennifer M.
April 2022
We loved the location. Central island location allowed for us to travel everywhere we wanted to go in less time. We enjoyed the quietness of the resort. The condo was nice and had a fantastic view!
Avie B.
March 2022
Enjoyed the stay. Location is very good
Joni S.
July 2021
We had a great time! The resort is centrally located which made exploring the island easier. The pool and grounds are beautifully maintained. My only complaint is the floor of the condo needed to be mopped. My feet got filthy even with our constant sweeping.
Gladys E.
July 2021
Went to a Luau and went snorkeling
Lindsay M.
July 2021
Our stay was great except that when we arrived with 5 people, two adults and three teenagers, there were only blankets for the adults in the bedroom and one in the living area where our kids slept. Also, there were only 4 towels. I messaged the owner and she sent someone to bring us those things the next day. But she only brought one blanket so one of our kids had to sleep with only a sheet. I messaged her again but by phone this time and she never got back to me. The kids ended up being fine without the other blanket but it would have been nice to hear back from the owner. Other than that the stay was perfect! There were more than plenty of cooking supplies! It was exactly as was pictured in the listing. We would stay again!
Pam H.
July 2021
Sugar Beach 408 - very comfortable and nice unit. The decor was updated and friendly with a beach theme. The condo had everything we could possibly need including extra paper towels and toilet paper. Highly recommended! Thank you!
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