Ala Moana Hotel, Oahu

The Ala Moana Condo Resort in Hawaii is conveniently located near the Ala Moana Shopping Center, Hawaii Convention Center, Ala Moana Beach Park, and Magic Island. The resort offers various amenities, including a pool, gym, sauna, mini shop, and Starbucks. Guests can easily access public transportation with several bus stops and a Biki rental bike stand nearby. Please note that guests are required to pay daily resort fees and a key issuance fee, which grant access to the pool, sauna, and gym, but not room service or other hotel services. Parking is available at an additional cost.

Ala Moana Hotel Average Rates


Ala Moana Hotel's Best Rentals

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What Do Guests Think? An AI Analysis of 407 Guest Reviews


Reviewer Portrait

The following executive summary is based on a comprehensive and impartial AI analysis of guest reviews. Keep in mind that all units are individually owned, and review scores among units can vary considerably.

Guest reviews of the Ala Moana Hotel condo resort on Oahu reveal a generally positive experience, with many guests praising the location's convenience to shopping, dining, and beaches. The breathtaking views from the units are frequently highlighted, along with the spaciousness and cleanliness of the rooms. However, there are mixed feelings about the amenities and services, with some guests experiencing issues such as maintenance problems, challenges with parking, and difficulties with check-in processes. A few guests also reported cleanliness issues in specific units and problems with communication or charges from the property management. Despite these concerns, the overall sentiment is that the resort offers a great location and comfortable accommodations, with many guests expressing a desire to return. This summary is based on a comprehensive analysis of 407 guest reviews.

Recent Ala Moana Hotel Reviews


The suite is exactly as shown. It's quite large and the beds are comfortable. It was convenient to have the shopping mall next door and Starbucks downstairs. The property manager was also quick to respond to all of our requests. We highly recommend.
Cara H.
February 2024

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Conveniently located near the Ala Moana Shopping mall and beaches and harbor. It is a individual unit with the Hotel but should be aware there is no room services provided which is described in the description. Kitchenette included a coffee maker (but it did not work or I did not know how to operate) MicroWave and small ref) No sink or cook top, fine for me. The unit was clean but overly clean. Older decor could use a refresh in the near future.
Kirk S.
February 2024

From the moment i stepped in, we were all blown away by the breathtaking view. The property was super clean, well equipped with everything we needed. This property is located in Ala Moana Hotel, which made everything super convenient. We were able to walk to Ala Moana Beach everyday, which is a beautiful beach, way less crowded than Waikiki Beach. It was also super convenient that there's Ala moana mall right next to the hotel, everything was within easy reach. Overall our stay at this place exceeded all expectations. We can't wait to return for another unforgettable experience!!!
Hanah C.
February 2024

Convenient Location. Older Facilities
Kirk
February 2024

We stayed here recently and can’t believe all of the 4-5 star reviews. Yes the views are incredible, and the size accommodates large families/parties, but that’s ALL it has going for it. The place is old, and shows it’s age as there are zero modern amenities. There are no smart TV’s (we had to watch movies on our laptop), no Keurig for coffee, only coffee pots for full pots of coffee. We rented this place thinking we could use the kitchen to eat in, however when we saw the beat up cookware and the rusty knives, that was a complete turn off. There was extremely dim light in the kitchen, and my son who cooks said no thanks. So a lot of extra expense went into eating out. In addition, the place was not super clean. The carpets were visibly dirty, and one of the showers smelled so strong of mold and body odor, we could not use it. The main master bedroom shower had mold on the tile and in the grout joints. The place does have a washer and dryer, but the washing machine does not spin!! We ran a load and it shuts off at spin cycle, leaving us with wet soapy clothes. After staying here one night, I broke out into a horrible rash and I have to wonder if they’re using the broken washing machine to wash all the linens and then just drying them soapy. I have stayed at a lot of places and this was the first time this has happened to me. After reporting to management, they offered a $250 refund which is equal to 10% of ONE night’s stay. We were there 5. Not worth the price, won’t be back
Jennifer D.
February 2024

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Clean room, great view, helpful interactions with the rental company (Luana Hawaii Realty) they assisted me with quick answers to any questions I had. I'd definitely stay here again and certainly rent from them again!
ROY E.
February 2024

The unit is in a great location & had an awesome view. We could have had an extra set of towels though. All in all it was a very enjoyable stay. The hotel staff from check-in to check-out were all very pleasant. Never had a bad experience at all, would stay here again. Love it!
Haydee M.
February 2024

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The hotel itself is very nice, but I would recommend booking through the hotel if possible. We could not get ahold of the property manager. Called and emailed with no response until the very last day. We needed more towels and the day we left they finally got back to us but said we were unable to get more. It's worth it to pay a little more for housekeeping and extra towels!
Meryl S.
January 2024

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved our executive suite on the 33rd floor in Ala Moana property. The unit had 5 balconies! The check-in and check-out process was easy with no hassles. The unit was clean and spacious and secure. And the location is the best with the world’s largest open air mall just across the parking lot.
John P.
January 2024

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Good location and access; nice staff. Recently renovated. The only issue is with following up on any problems. We left our parking pass inside the room by mistake and had trouble getting it back.
Jo M.
January 2024

Property was in a great location Close to the Ala Moana shopping center and Convention center
Nicholas
January 2024

This place is very nice. There was nice view and living room is good size for get together whole family of 10 people. The carpet of MRB some how wet, must be leaking water from bathroom except that we are very happy about this property and would like to stay again!
Mitsue O.
January 2024

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I’m sorry!I can not write in Engrish.
Mitsue O.
January 2024

Check in was a bit stressful. We were on the 33rd floor, key cards did not work, and it took three trips back down to finally get them right. Once we got settled all was good, except a couple of necessary kitchen items were not in the kitchenette. Messaged host with suggestions, and they were very receptive.
Kathy W.
January 2024

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was not the cleanest, but there's a Target near by where I bought wipes and wiped everything down, including the balcony. The view was amazing, part of the ocean to the right. It's a shame that they're implementing a 6" open only for the balcony doors because it is 60% of what is so terrific about the room. If you're into shopping, there are a lot of places to go close by, namely the huge mall. The staff are very nice and helpful. I was overcharged the resort fee, but I was refunded after my stay. Luckily, I didn't really need any requests because it's a bit difficult to get in touch with the owners of the rooms. All in all, I would re-book this place (unless the balcony door is permanently closed so you can't sit out).
Wayne Y.
January 2024

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall the Ala Moana is a beautiful property and conveniently located to restaurants and fabulous shopping and to our family stationed at Pearl Harbor. The Ala Maona hotel staff were friendly and responsive. However, this rental was a disappointment. The entire unit needs a facelift to include the bedding, lighting and Smart TV. The satellite TV was spotty. The microwave is so old its hard to read the buttons. The trash cans are rusted. The bathroom: poor lighting, crack in sink, unclean, ALL bathroom fixtures are outdated including the dollar store shower curtain. We stayed for 7 days and given 3 sets of towels. I twice called the rental office for extra towels, I received a text reminding me that this was a rental and I should visit the laundry in the building to wash the towels. Horrible customer service. I am a Travel Agent and will not recommend renting this unit nor will we stay there again.
Corliss B.
January 2024

It was a great place for two families with adult children in their twenties. There was plenty of room for everyone to have their own privacy. Each of us had our own room key. The younger generation could do their thing etc. We would definitely stay here again.
Lori Ann C.
January 2024

Nice, big place with great views! We had a blast! Thanks!
Angela A.
January 2024

The condo is located in a great location. Very convenient to shopping, restaurants and a shortish walk to the beach. Also great views from the balconies. However, don’t expect to cook there. The kitchen is not functional no pots or pans, cooking utensils, stove, or oven. It just has a microwave and a hot plate. The refrigerator door has a tendency to not close completely. That being said if you don’t plan to cook any meals during your stay this place is for you.
Kathleen N.
December 2023

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: First of all, this building is perfectly located and is within walking distance to everything! The lobby has all amenities you will need. The unit itself is beautiful with amazing views of the beaches and city. We definitely had plenty of room in this very spacious penthouse! Our only issues we had were with the cleanliness of the place. You definitely need a new cleaning service! The sheets in the second bedroom were not clean! We had to change them right away. Next issue, the washer is so off kilter, every time we tried to use it took about three hours because we had to keep moving clothes around to get it level again. You can tell this has been going on a while, the wall is all beat up. The kitchen was a mess. The was sticky and gummy stuff on the stove top. Next the glass coffee carafe was broken and the coffee make was so dirty we ended up buying a new one for the place. We went to use blender to make some cocktails and there was dried up food all over it! We never did figure out how to use dishwasher. Overall, place is beautiful, the kitchen just needs a very deep cleaning!
A guest from Princeton, MN
December 2023

Loved the view
Kelli
December 2023

I didn't like going through a third party all the time. If we needed soap or shampoo it would have been nice to have it available. Extra towels would have been nice. A locking sliding door would have been awesome.Bathroom floor was dirty when we got there.
kerilee
December 2023

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Anyway, the rooms are spacious and very satisfying. Even in expensive Hawaii, you can enjoy take-out meals in your room. There is also a washing machine, so you don't have to worry even if you are staying for a long time.However, the Wi-Fi is fatally unavailable. You can't connect in the bedroom, and the connection disconnects quickly in the dining room. It would be difficult to even check SNS in the room.The kitchen equipment is old and lacks a lot of things, but it is acceptable. During our stay, the drain pipe in the kitchen was clogged, but it was repaired immediately.Also, the power supply in the bathroom did not work, so I could not use the hairdryer.As mentioned above, I had a lot of complaints, but the size of the room and the location make it all bearable.However, I would ask for improvements to the Wi-Fi.

December 2023

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nicely appointed condo. Large rooms and bathrooms. Great location. Would stay again. 5 stars
Alberto S.
December 2023

Always love coming here! Great room and views.
Alyson B.
December 2023

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The place was very roomy. Bigger than we expected
rodrigo b.
December 2023

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Our 1st bad experience in this hotel/condo where we have stayed several different units multiple times & had 5star experiences. I booked in Oct, tried to chk-in for our Dec stay at designated time of 3pm. Hotel did not receive my booking from Lei until 3:40pm & that's a lot of time off our 3nt stay! ~Walked into unit, big puddle on floor coming from fridge. Had to mop daily. Lei Hi Realty had "Leave a message" every time we called to report. EVERY towel provided had musty odor. Dropped my eyeglasses, they bounced underneath bed. Noticed blue plastic thing under bed & w/o my glasses, grabbed to see what it was. A USED tampon applicator!!! DISGUSTING!! ~Bathrm mirror lighting not bright enough for shaving, make-up app, etc. Never saw shower temp handle like one in this unit & I've traveled the world. Husband who is good at figuring out a new fangled device couldn't get it either. Spent our 3nts having showers too cold or too hot. 1st time we'd stayed in a unit here that had no kitchen sink. Had to wash dishes in bathrm sink & no dishrack provided. Used one of the musty towels for drying.~I dislike leaving bad review for a hotel/condo we usually love. I will say that beds & bedding in this unit were comfy & clean. View fantastic. AC worked well. Other units in this hotel are cared for & it's a shame this 27th fl one is not.
Jahnys M.
December 2023

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was clean and felt safe. Would stay here again
Tammy W.
December 2023

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We love the space. The rooms are perfect. Furniture is stylish but the actual rooms can use some updates. The front door doesn't open well with the carpet, the bathrooms all need updates. The shower heads / controls definitely needs to be replace. The toiletries also needs to be updated. We did not have any bath bars so we all had to use face / hand soap. It would be nice to have good toiletries. Doesn't have to be premium but normal quality would be nice. The unit should provide a starter kit of Hand/face soap for the sink, bath bars for the shower, shampoo and conditioner separately. Also the sink in the kitchen smelled pretty bad. The refrigerator seal is coming off. But other than that we love the unit and would love to book it again.
joyce k.
December 2023

It was great time to stay with my whole family(11people). Very comfortable staying! Really nice view from the any rooms and convenient location connected directly with shopping mall. It made soooo great my Thanksgiving vacation.
Yuna Y.
December 2023

The property was perfect for our family size (10) people and we could have probably slept 2-3 more easily if sleeping in the couch needed to be an option! Highly recommended!

December 2023

Convenient location with Starbucks and convenience store on site
Wes H.
December 2023

A lot bigger than anticipated which was great. The multiple balconies were a plus especially for the different views. Would recommend for a stay.
Phillip E.
December 2023

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The room was satisfactory with a pretty decent view of the ocean and even the Friday fireworks display.
Paul P.
November 2023

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location, view, clean and well managed by Lei Hawaii Realty
ronnie d.
November 2023

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was espectacular. The room had a wonderful view to see the city and the beach. I recomed it.
Jorge Antonio Torres E.
November 2023

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Everything was great until we discovered mold in the bathrooms and then it rained in our guest bathroom when the neighbors upstairs showered. It is beautiful though.
Robert F.
November 2023

Would stay again and would recommend to friends… Minor negatives include; The chrome toaster has a ‘short’- not safe to use. Hot water faucet in master bath- has a small leak… around the handle No dishwasher detergent provided..no dish soap as well..
Dean H.
November 2023

Right in the center, close to the beach, great unit and location
xerxes m.
November 2023

Positive Clean Everything in working order Location with easy access to many activities
Debra W.
November 2023

We turned a business meeting at the convention centre into a extended family get together with my two adult children. The suite was spacious and plenty for 3 people. There was a bit of a grease film in the stove/kitchen area and the kitchen did not have anything for basic condiments such as salt and pepper or cooking oil or anything so be prepared to buy everything if you plan on cooking at all in the unit. The hotel is well appointed with a very comfortable pool area for lounging and the beaches are just across the road. Amazing shopping is located right next to the hotel with some fun places for happy hour. Our favourite amenity was the Signature Steak House with an amazing Happy Hour and top floor view.
Alexandra R.
November 2023

Nice staff at the hotel but had a little miscommunication and 1 hour wait for check in wt the Lei Realty otherwise it was a fantastic view and relaxing stay.
Rheanne L.
November 2023

It was a nice hotel to stay in and the people was really nice
Quentin
November 2023

We had a good stay for our honeymoon. Any problems we had were addressed pewtty quickly. Close to the mall so if you dont have a car and need food its easy. Parking can suck even if you paid. We were lucky and found a guy leaving. If you have a big car can be kinda hard.
Phillip
November 2023

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: 毎回利用させて頂いてます。不自由なく、とても快適に利用できます。これからも利用させていただきます。
yoshiko n.
November 2023

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Spacious, great location, perfect for our family of 6 to stay. Excellent guest communication from the guest representative Paul. Definitely would return and recommend!
Wendee A.
November 2023

The hotel room was clean, accessible to the shopping mall, walking distance to the Convention Center and the hotel staff were accommodating. The only downside was the view from the room as it was a parking view and not an ocean view, as shown in the picture.
Fernando
November 2023

Beautiful
Javier P.
November 2023

No problems. As described.
Marilyn L.
November 2023

Beautiful property! Very spacious and comfortable.
Gerald H.
November 2023


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