The space was great for our group of 8. We were disappointed when the freezer wasn't working and blowing out hot air. We had groceries to store. One toilet leaked and the bathroom had mold (I can send pictures). The from AC system did not work, but the other areas did. I would hope to see some upgrades and a few maintenance tasks completed. We would love to return for the convenience and for the space, but will look elsewhere for similar accommodations and price.
Denise H.
March 2025
No hair dryer, cheap towels and bed cover, coffee maker needs replacement with old furniture and paint job. Was cheap but acceptable. did not appreciate the hidden fees for cleaning and "resort fee". Who charges a resort fee for their home stay.
Shawn R.
February 2025
While the Ala Moana mantra is a nice property, the amount of limited towels was inconvenient
Richard H.
February 2025
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We stayed with my family and parents. The place was clean, luxurios, and we enjoyed all the moments in here.
A guest from NA, NOTAVAIL
February 2025
This unit fit all of our needs regarding location, cleanliness, and amenities. I would 100% recommend this property to my friends and family and will revisit this if I'm in town in the future!
Reservations G.
February 2025
Conveniently located with in a major hotel. This unit is privately owned within a hotel. The unit is older, does not have hotel room accommodation, like daily room service. Room is older and starting to show its age. Superficial looked clean but when looking at the details it was quite dirty. The bottom of the shower curtain was so dirty, should be replaced!
Kirk
February 2025
Room was as described and had a handy little kitchenette. Emailed the property manager twice for minor concerns but never heard back. Also the TV is very glitchy and needs to be replaced. Otherwise would stay again.be rep
Nicholas C.
February 2025
This was absolutely perfect !!! You have to stay here !! We will definitely be back and this is the place to stay.. the view, the view the view !!!
Richard H.
January 2025
Glad we were able to secure this room on short notice. We always stay at the Ala Moana hotel but it was a late booking and nothing was available. I’m glad I was told about this option through VRBO from a someone who booked this way. Towels, shampoo, conditioner and hand soap were supplied in the room. Thank you.
Kristie-Lee O.
January 2025
Can’t say enough about the views and the space. So much space and the Hawaiian breeze. Thank you for the hospitality
harold l.
January 2025
The property needs renovation. The bathroom door was broken my husband got lock in the bathroom for almost one hour. The management is suck, no quick response. But the location is very good. You can cross to Ala Moana shopping mall through the bridge from second floor. And VRBO/Expedia was not helping either. Next time just book directly to the hotel you want
Budi
January 2025
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was a fabulous property! It’s a condo hotel, and where we always stay when in Honolulu. This rental was for us and our extended family over Christmas. It was the perfect family holiday getaway!
Karen L.
January 2025
Overall we are very satisfied with this rental.3 night stay for a family memorial service. Convenient location, especially having the mall next door. The 33rd floor room is very spacious, has everything needed for comfort. Very clean, strong water pressure in showers, but the bath sink slow drain. Thanks for being a great Host!
JJ S.
January 2025
Loved this room! Had incredible views from two side sides of the unit. Tons of space and room for everybody!
Josh M.
January 2025
![Ala Moana Hotel Condo 34th Floor Regal Suite]()
We stayed in the apartment with our son and daughter-in law. The apartment was excellent in every respect, the Ilikai was a very good venue, and we greatly enjoyed our stay.Our only issue was the mishandling of a false fire alarm at 4am. Falso alarms happen. We have experienced them in hotels before. But this event was completely mismanaged by the Ilikai. Firstly, the announcement message was garbled and incomplete. Instead of saying "Don't take the elevators, it came out as "take the elevators". Then at the bottom of the stairs, there were no Ilikai staff to provide information or direction. Nor were their any other Ilikai staff engaged in managing the false alarm outcome. Then there was a 2nd announcement of a fire alarm after we got back to bed. And finally, there was no acknowledgement or information provided on the event. A simple note to guests the next day explaining the event would have helped. We suggest that VRBO take up with the Ilikai the need for improved management, training and communication relating to fire alarms.
Les C.
January 2025
We celebrated our 50th wedding anniversary with our children and grandchildren (11 of us). The Presidential Suite at the Ala Moana Hotel was the perfect fit for the week. It gave both gathering time and occasional space. It also gave memories that will never be forgotten. We are exceptionally grateful.
Mark K.
January 2025
This condo was very spacious and a great size for our family. It has beautiful views of the ocean. Clean and well equipped with kitchen & bathroom accessories. Plus, convenient to lots of shopping. I would stay here again.
Colleen R.
January 2025
Location of hotel was convenient and room was good
Ariel S.
December 2024
The view, the location and roominess is the best. We don't like, AC so didn't use it. The unit breathes. A kitchen light was replaced immediately. We were pre notified the dishwasher was not working and waiting for parts. Very enjoyable place.
cardeb j.
December 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Realty company was easy to work with, price was as mentioned no hidden fees. Stay was great! Room comfortable and so convenient! Definitely would stay again!!
Ao S.
December 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great place to stay! 10 min walk to the beach! Lots of space! Perfect for a family!
Adrienne M.
December 2024
The condo is really cozy. Little but has everything that you need. We had some great nights. The bed was comfortable (I read that it was noisy but it itsn't!) and it is true that you can hear the outside but our neighbours were so respectful and we had a good nights there. We recommend.
Génesis R.
November 2024
Seamless requests to extend. Wonderful location, view.
Ana B.
November 2024
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was somewhat unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Hello, I sent a longer message last night on my experience with the room. I am honestly not happy about the turnout with not having the keys. Also other maintenance issues while staying. I'd like a full refund or a partial on top of a 2 night free stay next time for the inconveniences I had to face.
Amanda S.
November 2024
This place is perfect. Great location, lots of space, wonderful views, well equipped kitchen and laundry room. Would recommend and would stay again.
Christopher L.
November 2024
![Ala Moana Hotel Condo 3307]()
This review would’ve been mostly positive. We were willing to overlook the problems we encountered since the location was nice and we had a beautiful view. We came into the property with dirty floors, a broken dishwasher, a frozen over fridge, and stains on a few couches.
After we got home, I got an email that they charged us $178 to clean stains on the furniture that were obviously hidden by the past guests. We used the pull out couch for a bed and the bottom of the cushions had stains, which had obviously been flipped over by whoever stained them. We didn’t realize we had to log every imperfection in this giant presidential suite before we settled in. That was the last thing on our minds after a long travel day.
So being the optimist I am, I thought—no big deal—I’ll contact the management company/owner and let them know of the misunderstanding. I confirmed with my party that the stains were there before us, and I emailed and called and logged my complaint. My communication was met with silence. No resolution, not even an acknowledgment or apology.
I will update this review if they resolve the issue, but currently I would advise you to stay away from this place. There are plenty of other options on this beautiful island. Don’t settle.
Jennifer M.
November 2024
We had a family of 5 and a toddler. There were enough comfortable beds for all of us and the convenience of having 2 1/1 bathrooms! Always enjoy staying here due to the walking distance ro ala moana center.
ETHEL A.
November 2024
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
*シーツに血液のシミ2か所*シャワーカーテン内側下半分がカビだらけでヌルヌルドロドロで気持ち悪い*外テーブルが真っ黒で汚なすぎ以上クリーニングが行き届いていない部屋にテーブルが無いのが不便ある日レイハワイから来たと言う男性3人が突然タオル交換と言ってバスルームに入り込み、バスルームのチェックする振りをして1、2時間かかると言って私達が外出する後も居座ろうとした。夫がいたので追い返したが、タオル交換などせずに帰ってとても怖い思いをした。
A guest from Aiea, Hawaii
October 2024
The Room Was Absolutely Perfect In Every Way!!! Our room came with Ocean View from my balcony which was breath taking. The room is very beautiful and clean. Check in and check out was quick and easy. I would definitely book my stay here again and highly recommend it !!!!
Thank You Hawaii Lei Reality for a memorable experience.
Celeste J.
October 2024
Right next to Ala Moana, this property has a great location and wonderful view. Very spacious and ideal for large groups.
Would definitely consider staying here again!
quinntan D.
October 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location nice room and friendly staff.
Jenny D.
October 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Had a great time staying here! The place was nice and clean. More than enough space for 4 adults and 2 kids.
Peter V.
October 2024
We were worried about parking but it was quite easy to find parking! Close to shopping and Waikīkī.
janice h.
October 2024
Stay was great, location was excellent, for the nine of us it was very comfortable not crowded at all. View was incredible! Would definitely stay there again.
Marsha N.
October 2024
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Location is so convenient you can step right outside and go to the mall right across the street into the beachBut I wish the room was cleaner. They need to take care of the mildew on the shower curtain and around the corners of the bathtub when you adjust the water such a pain in the butt there's only one handle and you turn it to adjust hot and cold so it's not too separate vowels, which is such a pain in the butt.
David k.
October 2024
This unit is a VRBO unit that I booked via Expedia. Unit was fine. I liked the location. The view was ok. There were problems with the unit, primarily the toilet. I am a hotelier. This happens. What is important is how the management company responds. The management company, Lei Hawaii Realty, was very responsive, professional and kind. The location, at the Ala Moana Hotel, was fantastic. The unit met all my needs. Mahalo.
Dean
October 2024
Great location! Staff was very nice and friendly.
Plenty of open space, both rooms have full bathrooms, A/C worked great in bedrooms and living room, 3 lanais and kitchen window offer great cross air ventilation. Would love to stay here again.
NICOLE R.
October 2024
The views are beautiful from all the rooms. The suite is spacious. It was nice to have three full bathrooms. The beach chairs helped us out. The location is great. The downside was that the suite was not clean. All the corners around the floors and the baseboards had accumulated dirt and dust. The same was seen behind the doors and appliances as well as under the beds. We wanted to get a cleaning of the unit but were told it will cost almost $400.
Sharon M.
September 2024
![Ala Moana Hotel Condo 3307]()
Pros: The views from the various balconies were exceptional- we saw the ocean waves during the day and the sunset at night. The suite was spacious with the stated number of bedrooms and bathrooms. The proximity to the Ala Moana shopping center was excellent - able to grocery shop as well as shop for any other items one might need.
Cons: The 2 living rooms and master bedroom were fine, but the kitchen and bathrooms appeared old and in need of a complete refurbishment. While the master bedroom was updated, the AC did not work for the entire stay. They brought in a small fan for the room and refunded a very small part of our total bill. The kitchen sink had mold around its rim and the floor was so dirty that the bottom of my white socks was completely black.
The amount they charged for the “Presidential Suite”
is excessive given the present condition described above.
The upkeep appears to be neglected. If they could fix these deficiencies I might stay here again. However, its current condition does not warrant the stated rate for the suite.
Janis Z.
September 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a good time in this suite with huge space and nice view.The only problem we met is the glass door in master room, which is not sound proofing. The noise from the street is very clear at night, and it brought me big trouble falling asleep. The location of the hotel is super good and we love the ocean view from room balcony!
A guest from Seattle, NOTAVAIL
September 2024
Great location. Friendly staff. Met all our short term needs. Definately would stay here again
But they added a $50 charge after we checked out, so while location and onsite folks were very nice, I would not stay there again
Craig B.
September 2024
It was a absolutely amazing stay at this location. We used it forbthe 5 ladies who were using this place as a bridal suite. We loved it.
James P.
September 2024
Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall, a really great holiday, it was our 30th wedding anniversary and we love spending time at Oahu. We always stay at the Ala Moana Hotel and use Lei Hawaii Realty Inc as our preferred Condominium rental within the hotel. The rooms are quite tired looking and could do with some TLC.
Terry E.
September 2024
We enjoy our staycation and this rental property is in a great location for us to attend a function at the Hawaii Convention Center as well as doing a little shopping next door at Ala Moana Shopping Center. It’s also very spacious and comfortable and the views are great.
Lorraine N.
September 2024
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
アラモアナホテルはバスの発着場所に近いので、バスを利用する僕たちにはとてもいいホテルでした。
YOSHIAKI M.
August 2024
This property was exactly how it's advertised and pictured. We are a family of 5 and one baby and throughly enjoy the property, location and access to the amenities from the hotel. All the balconies are a plus not just for views but fresh air throughout the property. The only minor inconvenience was in the main bedroom when the balcony door is open it pushes the main door open even in the locked position. Other than that it is an excellent property well furnished and equipped. majo
nancy r.
August 2024
Great location, room clean.
Thomas A.
August 2024
Beautiful place with everything you need for a stay. We stayed for a week and had no issues. It's a bit of a walk to get to Waikiki, but that worked well for us since we were looking for a quieter location. We would recommend this to any group looking for a great place with a great view!
Kyle S.
August 2024
It was short but sweet. Our stay at Ala Moana was awesome. Staff were very helpful. Will recommend.
Bernadette A.
August 2024
The views in this condo were totally amazing. This condo has a city, beach and mountain views from the multiple lanais.
Michelle N.
August 2024