Chynna Nicole S.
August 2025
Terrible. Service was terrible, communication was horrendous if i could give them -5 stars I would. It’s so bad i didn’t even get to stay there for the days i had. You’re better off going to the Marriott. They cancelled my room and said they were going to upgrade me due to the unit not being available but says i have to pay for the upgrade that they offered. Do you know if you offer the upgrade it’s usually complimentary? No they said i still had to pay j told them no. It wouldn’t work. Then they tried to say they had a unit at the same price on the other side of turtle bay. Why didn’t you offer me that first? Ended up cancelling and had to fight them for my refund of my deposit. Horrible customer service! Do not ever plan to go through Kuilima estates.
Peggie T.
April 2025
The room smelt musty as soon as we walked in.The master bath toilet was wobbling andBroken cabinets
Kerrin M.
January 2025
Condo was in a great location for us
Michael M.
March 2024
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
It was clean and bug free and a great location . I love the 2 bath model with one bedroom on one floor. The place itself is in need or a remodel. Cabinet doors were hanging and unable to close. Some were nailed closed and items inside not accessible for use. Toilet seat loose and replaced quickly by maintenance ..Dishes and serving pieces were a yard sale collection. We had most of what we needed but it was a shabby collection.
mary p.
December 2022
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
While the picture looks decent the reality is that this unit was terribly dirty. dated, and uncomfortable. Dirty windows and doors, cracked and dirty bathroom fixtures, it was
Marc H.
October 2022
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Condo is quite old and furnite have passed their best times, but overall OK. I needed the proximity to Sunset Beach, so overall a good stay.
Christona D.
July 2022
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We stayed in our one room condo in June/July. The house was clean and organized. We were missing sheets for the couch bed and we finally got some after contacting the after hours people. We enjoyed our stay and would stay here again. There is only one ac unit in the bedroom but there were fans and open windows In the couch bed room to help cool it off.
Ian N.
July 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Super easy in terms of process, condo’s location was awesome.
Fred S.
November 2021
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Upon our arrival we noticed the screen door was laying on the ground. Called renter to let them know. Maintenance came to fix the door however he put the door on backward and we weren’t able to use the patio area. The first night it was extremely hot because we couldn’t open the glass door. When you sit on the sofa you sink really low making it extremely hard for us to get up. The ac in bedroom doesn’t get really cold and we had to buy a fan because the rental was so hot.
Helen C.
September 2021
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Thank you for the wonderful vacation
A guest from Mendon, Utah
August 2021
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
For the price we got what we needed.
Diana K.
August 2021
Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We realize this is a budget unit and it was old and not updated at all. Bed was broken and unusable.
Jeffrey P.
March 2021
Pros: We had a beautiful two-week stay at Turtle Bay, Estates in a nice location located on the 1st hole of the George Fazio golf course on the North Shore of Oahu. The condo was well cleaned with good security, parking, quiet and very comfortable. The price was very affordable and I found the staff helpful to meet our needs prior to arrival.
Cons: The residence was built in 1973 and the appliances are in sad need of replacement. It was apparent that the owners were operating as cheap as possible putting little resources into the dwelling. Metal fixtures were rusting and paint peeling. The washer leaked (slightly) and the dishwasher did not work. When I called, the manager told me that they were awaiting a part which never appeared. Don’t know why I was not informed from the beginning. The burners on the stove were replaced with universal burners, which did not fit, so we had to cook food sideways. The bed mattress sadly sags in the middle and needs to be replaced. The gate entrance codes given did not work initially (this also happened to several other renters) and we had to wait in the rain for a resident to open the gate. Once we had the fob, there were no entrance problems. It was fun to observe the two resident geckos.
Conclusion….It is what it is for the price. We were quite comfortable. If you are expecting a luxury hotel, you will be sadly disappointed. The condo quite adequately meets our needs in price, coziness, cooking meals, and a romantic location. I would stay again and look forward to returning! JP
David H.
March 2020
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house is very run down, not well maintained and generally dingy. The screens are broken and would not close. Cabinet doors were crooked and would not close. Mattress is worn out. The food and staff at the nearby restaurant was very good.
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