Svetlana D.
November 2023
Needs a lot of work, old building, old walls, old AC with rusty smells. Pictures are not accurate.
November 2023
Everything went smoothly, they have a lot of things available in the room to use, towels, chairs, etc. the room was clean and everything went well. Our flight came in at hour early and after talking with them they even allowed us to check in an hour earlier.
Marianella L.
October 2022
We had a really good time in Waikiki, the location is perfect.
All the instructions for check in were great, nice building, parking is a great feature and fully stocked kitchen.
There was one day the internet wasn't working, we called the property manager and it was fixed right away.
On the other hand there are lots of things that need to be taken care off: the apartment needs to be cleaned properly before guests check in, there was sand in the closet from the beach chairs, vents look awfully dirty. There where only 3 beach chairs instead of 4 as advertised. There was a hole in the bathroom wall. The top of the dining stools are broken, my 8 yo felt twice when seated there..
Although the listing mentions fully renovated, it does not look like it.
Not sure I would stay there again.
Alice Z.
August 2022
I made our reservation based on photos of the property but those are deceiving. Do not expect a well decorated unit, instead we entered a bare-walled, very stripped down version of what's online. The unit says it's "fully renovated" a few years ago but stove is easily from the 1980s (we didn't even try to use it) and wall paint is stripped so badly in the bathroom that you can see parts of the drywall. Also, our toilet was clogged when we arrived and it turned out that there was a bar of soap stuck in it! We had to call the property manager, Luis, who was SUPER kind and helpful to come fix the toilet. He couldn't do it so he had to call for a plumber for further assistance on day 2. We were told to use the restrooms in the lobby until ours could be fixed. I'm not sure if the previous guests played a prank or no one (i.e. cleaning crew) checks if the toilet is working prior to guests' arrivals?! Either way, this should have been caught and fixed before we arrived. Also, the tops of the dining stools are completely broken and come right off the legs of the stools so we couldn't eat at the dining table. The whole place is bare boned so don't expect much and definitely not what's pictured online. The only saving grace is the location, the helpful property manager, and the fact that the unit provides beach towels/toys/gear so that's a plus for families. These are the only reasons I give this unit 2 stars overall.
Marschelle S.
June 2022
I would stay here again! It was a great location and having a full kitchen was a plus along with a secure parking spot in the building.
christopher
June 2022
In the middle of Waikiki area, close to everything even the beach. Reserved parking was a great bonus, great fireworks on Friday nights and well-stocked with provisions
Jessie W.
June 2022
This property was not as advertised! It is not freshly remodeled. Parts of the ceiling and curtains looked like it was heavily smoked in at some point. The bathroom base board was falling off the walls completely, the toilet seat was loose, there were holes in the wall from what we assumed was an old towel rack. When it comes to the cleanliness… It was awful. We swept a large pile of dirt, sand, hair, and crumbs within being in the property for not even an hour. When we pulled out the sofa bed there were crumbs all over the mattress protector. Once we actually pulled back all of the sheets on the queen bed, we were so disgusted! The sheets were covered in what felt like sand. It seemed like the unit had not be cleaned in between guests. The check in process was not as stated in the arrival direction email. There was no one in the lobby to help check us in, if it was not for someone leaving we would have not even been able to get in to the building. We were never given the 3 number code to get into the mailbox to get the lock pad keys to enter the building and use the elevator. When we called the number for Grand Welcome Rentals which was provided in the arrival email, we NEVER got through to a physical person and I tried 3 times. This was our first family vacation, with an 8 month old. We have never felt so disgusted staying somewhere that was advertised as such a lovely property. The original description mentioned a pack and play as per requested, once requested we were notified there was not a pack and play for this property and the description was quickly changed. There are not clear or direct check in or out directions, and when asked we were not given any information. It seems like the property management company does not even know anything about this property. This is also right above a bar with live music that is very loud until early morning. I would not recommend this for any families. We looked our entire trip constantly for another place to stay which was not possible with such short notice. Very disappointed.
Stephanie & Hugo Z.
June 2022
The property is in a great location surrounded by many great restaurants, shops, and the beach. The apartment is a studio so can fit 2 people adequately but not really any more. The parking spot provided was awesome since we rented a car for our entire stay.
Marie N.
May 2022
Excellent location
Big plus parking lot
Big plus for Landry facility
Nataliya O.
April 2022
I’m happy I choose to stay here. Perfect location for those who enjoy city life with loud music and late entertainment. This condo is located right in downtown, close to the beach and hundreds of stores and restaurants. Kitchen is loaded with everything you need: microwave, toaster, kettle, all the dishes. Free parking is a huge bonus for those who like to explore and travel outside of the city. A lot of beach stuff also provided: chairs, umbrellas, towels, etc.
There was some confusion with checking in, I couldn’t get inside of the building because all the doors are locked (you have to have their bud to open them) and there was no one on the front desk, so I had to ask random people to let me in. When I got my bud from the mailbox I realised that I don’t have a passcode for the door, so I had to call to the Grandgwelcome customer service, they sent me a code. I don’t want to share all the details about cleanliness, but they definitely need to do a better job, so people don’t have to start their vacation from cleaning up.
Craig L.
December 2021
MsrinevSurf is a great place to stay if you're more concerned about location and logistics. Location is great and they have all the items you need for snorkeling, boogie boarding,, sand toys for kids, and sunbathing and so on. Flip side is it's the opposite of a full service hotel.
Paul P.
September 2021
Property was as listed, extra lines were appreciated as well as beach items. Couple of cleanliness issues: floors were not cleaned well, shower curtain was moldy and base board pulled away from bathroom wall. View was good but local music venue was extremely loud every night until about midnight.
Robin M.
February 2020
Will recommend to all my friends! Great Welcome was very prompt in all my inquiries and made sure we had a pleasant stay. Will be back!
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