Lorena B.
December 2023
The views from this rental are stunning. Thank You
Lorena B.
November 2023
The views from this rental are stunning. Thank You
Lorena B.
November 2023
The views from this rental are stunning. Thank You
Cynthia J.
November 2023
This is my second time starting at this property. Last time in 2012. It’s so relaxing and the grounds are amazing. The unit we rented was perfect for us 5 adults. We had a couple minor issues that it was confusing to know who to contact. When we checked in, we got a text message from the resort asking how everything was now that we were checked in and to let us know if anything was wrong with the room. So when I responded to say that the toaster wasn’t working they said oh you need to contact you’re on-island contact not the resort. So when I asked about the fact, they just said is anything wrong with the room they said oh that’s just a automatic text message that goes out to new guests. Huh? Confusing. Our air conditioner briefly stopped working too. Once I figured out who to contact they were very responsive. I would definitely stay here again. This unit is at the bottom of the hill so it’s quite a walk to the parking lot but on the plus side they have golf carts with employees who drive around and will give you rides if you need help. Also the bed and pillow were amazingly comfortable, seriously! Would definitely stay here again.
Jesse B.
July 2023
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a very bad stay at this unit. We arrived and the front blinds are completely broken, the TV was missing a remote control and not usable, the stove burner knob broke on first uses, and the ice maker was not working/broken. The unit needs a renovation and not worth the price we paid.
Jenny S.
July 2023
Although this unit has been freshly painted and has new flooring, it still needs major updates. The outdoor furniture was dirty and falling apart. Also, when contacting management of the unit with issues or requests it took hours if not days for them to respond. They were helpful once they responded. The resort itself is nice with amazing grounds & views. You do have the beautiful view of the sunset from this unit. Please note that this unit is one of the furthest from the main area/lobby. We enjoyed the long walk however there are golf carts available for drop offs & pick ups if needed. The resort staff was friendly and professional. No complaints with the resort itself, just with this particular property. I would not recommend staying here unless more updates are made.
Sherry R.
June 2023
Intensely beautiful view of mountains and sea. Be prepared for walking up and down hills. Swimming pool is amazing. Happy Talk Lounge is one of my favorite places. The lobby extremely beautiful. Nicest staff in the world.
Evan S.
May 2023
The property is fairly simple but nice.
The views are breathtaking.
The location is unbeatable-- minutes from great beaches + Hanalei.
Hanalei Bay Resort overall is one of my favorite places on the planet.
Lisa W.
April 2023
HBR is a great resort and we really enjoyed staying in these units. They were in great conditions and had everything we needed. The view of Hanalei Bay and the ocean is amazing - we had a front row seat to the sunset every night.
Nicholas T.
March 2023
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The place was nice and relaxing with great views. The location being at the bottom of the hill was a little hard for my elderly mother but we made it work.
March 2023
This condo needs a big refresh. There were too many things that needed attention. The overall visit was not what we had hoped for.
Lisa A.
August 2022
Beds were comfortable, bathrooms were clean and updated. Outdoor furniture was very nice and love the trouble in the living room. Not sure why my family needed the attached spare single apartment rented because we would have had plenty of space to sleep in the main condo. Kitchen felt outdated. Carpet for sure needed to be replaced. Also would state we paid for resort fees/parking that was not part of the overall expense anywhere stated in the paper work. That was an unexpected expense to the property.
Vincent H.
July 2022
Loved the resort - every activity you need a shuttle, need pool bar back. Thats was in the ad, but it is closed.
Carolyn D.
December 2019
Condo was perfect for two couples
Elisabeth A.
July 2019
The resort that this condo is located in is wonderful however the unit itself is very outdated and in need of some serious renovations. The carpet needs to be replaced and the furniture in living room has stains all over. Doors would not lock and we called prop. manager and it was never fixed. He was very interesting to deal with. No follow up calls to see if our concerns were addressed. I would definitely go back to Hanalei Bay Resort but NOT to stay in this unit. I would look into staying at the ones owned by resort.
Jay S.
July 2018
I stayed at HBR Condo 7201-02 with two of my teenage kids. We found the condo to be clean, spacious and perfect for our family. It could easily accommodate five or six adults. The views from the condo are fantastic, with a beautiful sunset every night and a great view of the cliffs beyond Hanalei. Resort staff was capable and friendly. There are long walks from the unit to the lobby or the restaurant and the golf cart service is very spotty, but if you are willing to hike a bit, everything can be reached with a ten minute walk or less. We will be back!
Tamie R.
February 2018
We had a wonderful stay at Hanalei! The condo was spacious with fantastic views. Everything we neede was in the condo...even stuff we didn't expect! Snorkel gear, coolers, body boards, and chairs! Just made the stay perfect. The resort staff was exceptional! So welcoming and friendly.
Barbara M.
August 2017
We had stayed at the Hanalei Bay Resort a few years back and it's an amazing property. The people are so friendly, and the pool, Happy Talk Lounge, tennis courts, and spectacular private beach make this destination a dream place to relax and live Aloha style. This particular condo is in need of updates and cleaning. The carpets felt sticky to the feet, the paint and furniture are worn, and the overall feel is not inviting. Additionally, when we walked in the unit smelled of urine. It wasn't until day 5 of 8 that we figured out it was the toilet bowl brush that was filled with urine water. With the spectacular view and feeling outside, I would hope the owners would invest in a makeover the rooms. Paint, new flooring, and new furniture are needed to welcome one to sit and enjoy the unit, and would make this place somewhere I would return to over and over. We are looking to return at the end of this year and I will definitely not stay in this unit.
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