Leticia F.
May 2023
The condo was very nice, exceptionally clean and well stocked for our stay. Additionally, we had one small maintenance related issue and the property manager had it resolved within an hour. Kaanapali Royal is in a great location to quickly get to downtown Lahaina, several beaches, golf courses, shopping spots, and restaurants. The property has a very nice pool but a big negative was that the hot tub was not heating for the entirety of our 2 wk stay and a “cold tub” jacuzzi just doesn’t measure up after a day on the golf course. One last thing - a word of advise - be sure to purchase trip insurance if you are renting a unit managed by Maui Paradise Properties (MPP). When my wife was diagnosed with uterine cancer approximately 30 days prior to our arrival date, MPP wouldn’t allow us to reschedule our dates even though Vrbo allows you to work it out with the property’s owner. MPP’s policy is no refund or reschedule inside of 60 days from the trip start date. As a result of that policy, my wife didn’t get to make the annual trip to visit with our son and daughter-in-law, who live on Maui, this year. So as not to completely lose the money that we had paid for the condo, my wife insisted that my daughter and I go so we each went for a week and we greatly missed her while we were there.
Leticia F.
May 2023
The condo was very nice, exceptionally clean and well stocked for our stay. Additionally, we had one small maintenance related issue and the property manager had it resolved within an hour. Kaanapali Royal is in a great location to quickly get to downtown Lahaina, several beaches, golf courses, shopping spots, and restaurants. The property has a very nice pool but a big negative was that the hot tub was not heating for the entirety of our 2 wk stay and a “cold tub” jacuzzi just doesn’t measure up after a day on the golf course. One last thing - a word of advise - be sure to purchase trip insurance if you are renting a unit managed by Maui Paradise Properties (MPP). When my wife was diagnosed with uterine cancer approximately 30 days prior to our arrival date, MPP wouldn’t allow us to reschedule our dates even though Vrbo allows you to work it out with the property’s owner. MPP’s policy is no refund or reschedule inside of 60 days from the trip start date. As a result of that policy, my wife didn’t get to make the annual trip to visit with our son and daughter-in-law, who live on Maui, this year. So as not to completely lose the money that we had paid for the condo, my wife insisted that my daughter and I go so we each went for a week and we greatly missed her while we were there.
Brendon S.
December 2022
Great place to stay for the price. Parking is expensive ($150/week per vehicle) and both the bathrooms are only accessible thru the bedrooms.
Brendon S.
November 2022
Great place to stay for the price. Parking is expensive ($150/week per vehicle) and both the bathrooms are only accessible thru the bedrooms.
lena w.
October 2022
Our first impression was not great and it kind of stayed at that level throughout our stay. Knowing that check-in was at 4pm, our family of 5 took our sweet time at the airport and arrived at around 3:30pm. We looked through the window and saw that the unit was empty and dark so we contacted the manager to ask if we could enter a bit earlier. They denied our request, saying that someone still needed to come to inspect the unit before we entered. So either the manager lied or our unit was not inspected as, apparently, they required.
The unit was not great and we would not stay here again.
Here were some of our issues:
- At least 3-4 of the days during our stay, the grass at the golf course was being cut and it was really loud; too loud to sit outside on the patio.
- Our kitchen light did not work, which we did not realize until I tried to make dinner after our arrival so I had to cook with the dim light above the stove. Their "24 hour" service number did not get back to us until I texted several times over the night and through next morning. To their credit, someone did come and fix the light that next day. Their service number, although not available 24 hours, was the most helpful during our stay (more on that later).
- A minor point but instructions were not all that clear and the instructions texted to us vs instructions in the link emailed to us vs instructions printed and left in the unit had discrepancies.
- Last, but not least, the gate code to enter parking was changed mid-stay and that was not communicated to us. We only found out because we were stuck outside the gate, late at night in the dark, with our tired and hungry 3 littles in the car, on our drive back from a long day at the beach. We contacted both the manager and the service numbers, as well as the number on the keypad and the only person to contact us with the correct code was the service number. Unfortunately, it wasn't until the following morning.
A few other things to note about the community in general:
- The front desk doesn't really do anything other than collect money for parking. They are not helpful with any questions regarding your unit.
- The pool was murky throughout our stay.
We would not recommend this property. Based on our stay, the price was too high for unorganized, difficult to reach, and inflexible management. And although the greens were pretty, they were also pretty loud.
NANETTE P.
October 2022
Beautiful property. Perfect location. Quiet, great view, it felt like home.
NANETTE P.
September 2022
Beautiful property. Perfect location. Quiet, great view, it felt like home.
lena w.
August 2022
Our first impression was not great and it kind of stayed at that level throughout our stay. Knowing that check-in was at 4pm, our family of 5 took our sweet time at the airport and arrived at around 3:30pm. We looked through the window and saw that the unit was empty and dark so we contacted the manager to ask if we could enter a bit earlier. They denied our request, saying that someone still needed to come to inspect the unit before we entered. So either the manager lied or our unit was not inspected as, apparently, they required.
The unit was not great and we would not stay here again.
Here were some of our issues:
- At least 3-4 of the days during our stay, the grass at the golf course was being cut and it was really loud; too loud to sit outside on the patio.
- Our kitchen light did not work, which we did not realize until I tried to make dinner after our arrival so I had to cook with the dim light above the stove. Their "24 hour" service number did not get back to us until I texted several times over the night and through next morning. To their credit, someone did come and fix the light that next day. Their service number, although not available 24 hours, was the most helpful during our stay (more on that later).
- A minor point but instructions were not all that clear and the instructions texted to us vs instructions in the link emailed to us vs instructions printed and left in the unit had discrepancies.
- Last, but not least, the gate code to enter parking was changed mid-stay and that was not communicated to us. We only found out because we were stuck outside the gate, late at night in the dark, with our tired and hungry 3 littles in the car, on our drive back from a long day at the beach. We contacted both the manager and the service numbers, as well as the number on the keypad and the only person to contact us with the correct code was the service number. Unfortunately, it wasn't until the following morning.
A few other things to note about the community in general:
- The front desk doesn't really do anything other than collect money for parking. They are not helpful with any questions regarding your unit.
- The pool was murky throughout our stay.
We would not recommend this property. Based on our stay, the price was too high for unorganized, difficult to reach, and inflexible management. And although the greens were pretty, they were also pretty loud.
Mary T.
November 2021
Very nice place
Jennifer H.
November 2021
We loved the location and use of beach chairs/cooler provided by the unit. So easy and comfortable. Perfect for two couples on a week long get away!
Brittne K.
October 2021
The condo is huge and beautiful. They provided everything we needed for our stay and it was a very comfortable experience for our family of 4
John S.
September 2021
Condo was clean, roomy, and perfect for 2 couples. Patio area was nice to chill on and enjoy the golf course view and activities. There were a couple of minor maintenance issues which occurs with rentals, but they were taken care promptly. Be aware the beach is a bit of a walk (10-15 mins) especially if your wanting to haul beach gear. We ended up driving. Would stay here again!
Addieshia M.
September 2021
Was more than we expected beautiful place
Angie B.
August 2021
Our stay here was wonderful! The condo was perfect, there was plenty of space for our family of 4. The view was beautiful, and it was stocked with everything we needed. They were very helpful with all of our questions. I would definitely recommend!
Hong Y.
August 2021
Whole stay days without fast way to contact. Also receptionist off the duty from 4pm , really not a friendly time for customers. No flexibility time to check out. 10am is quite earlier compared to other rental places. 12pm should be standard. Pls improve ur services, otherwise it will impact your business in future.
Camille T.
July 2021
My family stayed at this lovely Kaanapali condo which was spacious and had everything we needed for a family of four. We enjoyed grilling on the lanai and relaxing at the pool/jacuzzi. I chose this location for its proximity to the beach but ended up driving because there are no shortcuts through the condo complex or golf course (obviously for safety). Would have been a perfect distance for bikes if you don’t mind the small hill. I would absolutely stay here again.
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