Trevor
July 2023
We went on a family vacation (4 families with separate condo's all at the Papakea Resort). The Resort grounds are beautiful and very well maintained. There is little to no sand beach at Papakea. But you can walk down one or two resorts for good beach access.
Unfortunately when we arrived our property management company, Chase N Rainbows, had given the front desk the wrong dates. The check-in staff could not reach them and could not confirm our dates or if the condo was cleaned before we entered. Since we had our confirmation email we were given the keys. Thankfully the condo was clean and ready for our arrival. Chase N Rainbows responded via text about an hour after we were given access.
The condo was clean but in major need of TLC and upgrades. The furniture was very worn. The screens needed to be cleaned and the window shades were damaged. Most of the details we were okay with until we saw the other condos (rented through other property managers). The other condos were beautifully renovated with working appliances, newer furniture and better equipped kitchens. Our garbage disposal didn't work, the floors were lifting and created a tripping/pinch hazard if you were walking in bare feet and the air conditioner didn't reach to the Master bedroom. The patio had an amazing view but was dirty and the furniture was very worn.
Upon check out, we didn't receive a check-out text from housekeeping and the number given was incorrect. Still no word as of this review.
Kristy H.
June 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family and I absolutely loved this place! The views were breathtaking, the condo had plenty of room, and it was very clean.
Kristy H.
June 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family and I absolutely loved this place! The views were breathtaking, the condo had plenty of room, and it was very clean.
Ryan H.
May 2023
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Fun family getaway.
Ryan H.
May 2023
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Fun family getaway.
Darrell C.
February 2023
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have stayed at the Papakea Resort for 40+ years in a variety of units - the Resort is great - this unit however needs some major TLC before we would recommend staying in it.
Darrell C.
January 2023
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have stayed at the Papakea Resort for 40+ years in a variety of units - the Resort is great - this unit however needs some major TLC before we would recommend staying in it.
Marlene A.
December 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was very nice. Lots of room, clean and when we needed service for our air conditioner - there was prompt service.
Marlene A.
October 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was very nice. Lots of room, clean and when we needed service for our air conditioner - there was prompt service.
Connie C.
October 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Rental had a gorgeous view and we enjoyed out stay. It was a rough start with the outdated A/C and that there was not one on the top floor, but that view! It was perfectly located to the pool and ocean side and the lanai was perfect for a HH drink before our dinner outings and spectacular sunsets. As well, food truck central and the close proximity to downtown Lahaina was perfect. Mahalo
Connie C.
September 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Rental had a gorgeous view and we enjoyed out stay. It was a rough start with the outdated A/C and that there was not one on the top floor, but that view! It was perfectly located to the pool and ocean side and the lanai was perfect for a HH drink before our dinner outings and spectacular sunsets. As well, food truck central and the close proximity to downtown Lahaina was perfect. Mahalo
Natia H.
September 2022
Had a great stay! Great view and clean.
Recommendations
- need to get 2-3 fans for the unit or more AC units, it is very hot and the AC does not reach the bedrooms
- updating the bedding would be nice. Better pillows and better comforters/blankets.
Jody E.
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were really happy with the property and the view from our balcony. The interior is very nice and the main bedroom bed was very comfortable although the thin comforter was a little scratchy. The kitchen supplies were haphazard and we had to use a makeshift lid for the rice cooker, but this was a small thing. Be aware, this unit does not provide shampoo, conditioner or body wash. There are tiny soaps provided however. Also be aware that there is no in -unit safe.I thought that Chase'n Rainbows worked really well with me to find this unit after we had to cancel our trip last year. I would definitely work with them again.
Brian M.
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Choose Chase'N Rainbows a couple years ago...right when Covid hit, had to cancel the reservation...ABSOLUTELY understanding..full refund no questions asked. Was able to re-book this year with them, and it could not have been nicer. Outstanding accommodations, excellent service when we needed an airconditioner issue ( it turned out to be more of a "user" issue than a maintenance problem ). We will only be going thru Chase'N Rainbows for future Maui Fun.
reilly b.
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Loved our stay in Papakea G408. Great corner location that gives awesome view of the ocean and pool area. The condo itself is clean and spacious, perfect for our family of 4. The A/C works well, though a bit loud. There are also fans in both bedrooms and the living room area. The washer/dryer were small, but worked well. The resort itself is very conveniently located for going to popular beaches as well as restaurants/grocery. The pool areas (2 pools) were well maintained and there were shuffle boards, putting green, and tennis courts on site. We loved the lively feel of West Maui.
A guest from Vancouver, BC
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was a good visit as we expected
Linda M.
May 2022
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo is in a great location and the resort was really good. However, the condo was not very clean especially in the loft area and bathrooms.The furniture is older and worn. The balcony chairs are almost dangerous - it feels like they may flip over backwards if you aren't careful. There is masking tape on chairs and the floor in an attempt to keep flaws from getting worse.I could have overlooked all of that until we found several cockroaches (enough to feel the need to go out and buy traps that night)! The next day was our departure - I told the front desk. They just said, "Ok, we'll have it sprayed." Why couldn't it have been sprayed before our (rather expensive) stay?!? When I let the management company, Chasin' Rainbows, know after we returned - they made absolutely no apologies and said that it's a tropical area and cockroaches are normal - that they personally have them in their house, car, etc. Nice customer service!
David H.
April 2022
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Rental not ready by 3 as promised. Still not clean. Called chasing rainbow, the gentleman was very rude or unprofessional. Sent me to a Jason manager? Left voice mail with no response. Could improve on customer services.
David H.
April 2022
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Rental not ready by 3 as promised. Still not clean. Called chasing rainbow, the gentleman was very rude or unprofessional. Sent me to a Jason manager? Left voice mail with no response. Could improve on customer services.
reilly b.
March 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Loved our stay in Papakea G408. Great corner location that gives awesome view of the ocean and pool area. The condo itself is clean and spacious, perfect for our family of 4. The A/C works well, though a bit loud. There are also fans in both bedrooms and the living room area. The washer/dryer were small, but worked well. The resort itself is very conveniently located for going to popular beaches as well as restaurants/grocery. The pool areas (2 pools) were well maintained and there were shuffle boards, putting green, and tennis courts on site. We loved the lively feel of West Maui.
A guest from Vancouver, BC
February 2022
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was a good visit as we expected
Brian M.
January 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Choose Chase'N Rainbows a couple years ago...right when Covid hit, had to cancel the reservation...ABSOLUTELY understanding..full refund no questions asked. Was able to re-book this year with them, and it could not have been nicer. Outstanding accommodations, excellent service when we needed an airconditioner issue ( it turned out to be more of a "user" issue than a maintenance problem ). We will only be going thru Chase'N Rainbows for future Maui Fun.
Jody E.
December 2021
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were really happy with the property and the view from our balcony. The interior is very nice and the main bedroom bed was very comfortable although the thin comforter was a little scratchy. The kitchen supplies were haphazard and we had to use a makeshift lid for the rice cooker, but this was a small thing. Be aware, this unit does not provide shampoo, conditioner or body wash. There are tiny soaps provided however. Also be aware that there is no in -unit safe.I thought that Chase'n Rainbows worked really well with me to find this unit after we had to cancel our trip last year. I would definitely work with them again.
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