Kim P.
October 2024
Excellent location and the room was immaculate and beautiful! The Welcome Basket was very generous and yummy!
Jamie C.
August 2024
Perfect place to stay!
michele r.
August 2024
Hotel is beautiful, pools are amazing, food good in restaurant. Good location, but you do need a car to get around. Bed was super comfy, very high off ground, might be an issue for short people. Very nice place,
JENNIFER L.
February 2024
The room is centrally located within the resort with great views of the pool and the beach. Very comfortable and lots of items provided in the room. 18% gratuity is automatically added to any bill at the restaurants and/or pool bar, but the servers were good about informing you of this ahead of time. We definitely would book again.
GERI W.
January 2023
5 minutes from Airport. Easy to drive north and South Island. Unit has large patio because on main floor across from pools
THEODORE S.
January 2023
The resort was great, BUT the room was just recently acquired, so it wasn't up to resort guestroom standards. The bed was on a 2-drawer base, so it was about three feet to the top of the mattress. It was difficult for me to get into it (I rolled on or jumped up) and impossible for my wife to get into, because she has a broken leg. We had to put together a make-shift bed from the loveseat/ottoman. The bathroom was OK, except for the sink and faucet barely having about 2 inches clearance. The Vacasa maintenance man tried to fix the loose toilet seat, but I had to retighten it 3 more times during our stay. He also worked on the drawers on the old furniture, because they were unusable (we were only able to use 1 drawer in the closet). About halfway through our 9-night stay, we had to request fresh towels from your local office. Resort and parking fees were NOT mentioned on the Southwest website referring your rental.
LINDSAY M.
December 2022
We loved our stay at the KBR! Unit #3124 had nice upgrades (tile floors & shower in particular) compared to friends staying in other units which had original carpet and amenities. Nice location on bottom floor with patio slider opening up to pool area. The "ocean view" is a bit of a stretch, you can see it in the distance but too low to really see much, so if the view is what you want, a higher floor would be better.
Air conditioning worked great (we were a little concerned about that based on previous reviews). If I wanted to nit pick, there were some things that could be improved for an aging property, but we weren't paying for Four Seasons or Ritz Carlton! Main "complaint" would be that there was too much stuff already in the closet (3/4 of it was already taken up) and not enough space for us to hang our clothes.
For future renters... note that there is no daily housekeeping however you can pay for a fee (not sure how much, we didn't use it). Small initial quantities of toiletries are provided such as shampoo, conditioner, etc. but beyond that must bring your own... this includes toilet paper! We had a 10 night stay so had to buy some, housekeeping would not give us more as a rental unit. Otherwise, well stocked with a refrigerator, cups, utensils, paper towels and other essentials. Also two pool/beach towels were in the room.
Though the beach area in front of the KBR really isn't for swimming or snorkling, we thought the location in Lihue was ideal for exploring all areas of the island. If you get up early, there are some amazing sunrises!
Mahalo! We look forward to returning next year!
Tony B.
November 2022
Many problems in the first two days. Flooding in bathroom many broken items. This was a disaster for two days EMBARRASSING..
Jann T.
October 2022
Had a wonderful time. I would most definitely go back and stay here again.
This review was submitted while the home was managed by a different property management company.
Dennis A.
October 2022
Great place, great resort but the room was packed with a lot of clutter and had Moldy smell to it. I understand that it’s a tropical island and so the mildew smell is somewhat typical but it wasn’t a smell that I was used and it made it really hard to breath. Vents need to be changed and cleaned, you can see dust all around them. Air condition is not really air condition but a fan. So the smell stayed throughout the room.
This review was submitted while the home was managed by a different property management company.
Nancy A.
October 2022
Adequate
This review was submitted while the home was managed by a different property management company.
Denise M.
October 2022
When we arrived at the check-in, our stay was not documented. It was very confusing for everyone. A kind manager then helped us and checked us. The room could use a little TLC, the curtains were a little dirty. The resort and location are beautiful.
This review was submitted while the home was managed by a different property management company.
Alison A.
October 2022
Great space for one, maybe two people. Great bed (King), view of the ocean from patio, well cared for resort in which the room is located. Restaurant and bar with entertainment at the resort. No in-room microwave (resort rules) or blender. Microwave available on 5th floor for vacationers. Lovely beach. Great location near airport. Uber rides are plentiful. Great experience.
This review was submitted while the home was managed by a different property management company.
Deric O.
October 2022
Resort and property was excellent, the studio ok , screen door, remote control for tv, toilet seat and refrigerator need to be fixed. There was No info on how to connect to Wi-Fi and No info on amenities of resort. We had issues with wet sheets and all above, lost a night and a morning because of sheets. I was on phone for over an hour with VRBO because I couldn’t get in contact with property until the afternoon. We got sheets replaced for our last 2 nights everything else stayed the same. Only compensation we received was a refund of cleaning fee, didn’t care we lost a night and morning and had to waste over hour on phone and emails to complain on the second day. Not happy how with how everything was handle
This review was submitted while the home was managed by a different property management company.
Frances W.
October 2022
We loved it. We had a wonderful time with family members. The resort was lovely and had a very good restaurant. The staff were wonderful.
This review was submitted while the home was managed by a different property management company.
Martin G.
October 2022
Excellent location.
This review was submitted while the home was managed by a different property management company.
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