Jim M.
August 2025
A staycation with friends and family to relax, play some golf and hopefully catch the volcano erupting.
Mark P.
July 2025
Lovely, private and cozy. So close to the Volcano.
Anne S.
April 2025
The location of the house was spectacular. Lush rainforest on all sides. The house was very cozy with soft lighting, warm textiles, carpeted bedrooms and natural wood everywhere. The lanai had a rain cover which was great.
Terri C.
February 2025
Felt like we were in the middle of the jungle, loved listening to the wildlife while enjoying our more coffee out back. Close to Volcano National Park, which is why we were there.
Pippa s.
February 2025
Cosy and comfortable. Could have been cleaner. Some simple and small details like salt, pepper and shampoo would have been appreciated as well as a clean out of all the crap that other guests have left. This property is managed by a company rather than a person and it shows. it's normal that in this area the houses use rain water and most places have a filtration system. We were not made aware that this place did not have a functioning filtration system until after we arrived which I felt was poor communication.
Cathy M.
February 2025
Overall nice place
Min Z.
January 2025
Charming, clean house tucked away in the forest, less than ten minutes from Volcano National Park and 45 minutes from Hilo. Not much daylight, and no central heat, but there's a wood stove (we didn't try though) and electric blankets on all the beds. The kitchen is well equipped, but we couldn't get the washing machine to work, and minimal consumables are provided, so guests are advised to bring shampoo and detergent if possible. The listing says it's wheelchair-accessible, but we caution that the front door is at the top of a staircase. We enjoyed our stay and would recommend this place to others.
Casimir L.
December 2024
House as described. Cosy and fun. Easy check in with code. Beds comfortable.
Sam B.
October 2024
Kids loved the place and having their own cozy rooms with electric blankets. Was a nice change to go to cool/chilly Volcano after a week in the sun in Kona area. Fun to listen to the birds, watch the grouse. Volcano NP, lava tubes so close by. So fun to sightsee along saddle road when transiting across island. Clean, quiet. No ac or heat. Loud, always running dehumidifier. Complicated light switches. Limited overhead lighting brightness. Didn’t use the wood stove/heater, but was on the cusp of wanting it. Very hard to navigate rental car in and out of driveway.
October 2024
The location was nice and tranquil, beautiful mornings with nature at the back porch. The house needed to be aired out to get rid of the closed house smell. One of the showers did not work. Other than that we loved the place.
Tricia R.
June 2024
Very close to Volcano National Park. We only stayed for 2 nights & spent most of our time out and about, but the living room was spacious enough for us to relax and watch a movie as a family.
Home had all the supplies we needed.
It was more “rustic” than I had mentally realized. I didn’t realize there is not just no heat but also no AC - but we were fine with the beds’ warm blankets and the weather was not humid. There were some bugs inside but the location is like a rainforest area so I’m not sure that is avoidable (plus with only being there 2 nights it wasn’t the end of the world).
Jason N.
October 2023
Great location near a friend who lives on the island. Perfect place for before and after our camping trip on the island.
August 2023
Perfect place for a family visiting the Big Island - especially if you plan to spend time at the National Park. This house was comfortable for a family of 6 and is super close to the park. We enjoyed being in the jungle and spending time on the lanai. The hydrangeas and other plants in the front area are beautiful, as well.
joseph b.
July 2023
Property as expected. Should also note that drive ways is not paved dirt road and the dehumidifier is not draining using the tube had to empty it daily
Steven R.
May 2023
Very nice and quiet!
Suzanne L.
April 2023
We were in Hawai'i for the Merrie Monarch Festival in Hilo, but love to stay in Volcano, because it's so quiet and cool. This home is quiet and cozy and well equipped. 3 bedrooms allow for plenty of space for 3 or even 6 people. Would have loved to spend even more time in the home, but "Merrie Monarch, das why"! :)
Douglas N.
February 2023
It's like your in the jungle of Hawaii close to the National Park. Everything was great although it was rainy and can get cold at night up at that elevation.
Melissa D.
October 2021
This property was great - set in the temperate rainforest area just 2 miles from the Volcano National Park. We walked around the neighborhood and enjoyed the meyer lemons from the property. The place was comfortable and had just about everything you need. We brought in some food to cook and the place had all the cooking ware you needed, etc. The fireplace was a dream as it does get cold at night. Loved the proximity to the park and we loved a visit to the golf course up the road from there and the Black sand beach about 45 mins beyond that. Great stay and we will be back for sure!
Sajid A.
May 2020
Great location for visiting volcanoes national park. There was a mistake about the cleaning. We arrived late in evening and property was not cleaned from prior guests. Contacted property manager and cleaning lady came at 10pm and made it right. So that part was excellent.
christine l.
March 2020
I am copying the message I sent to a very uncooperative property manager, we were on our honeymoon and never expected this type of experience!!!!This is ridiculous!!!! We did nothing wrong at your rental facility and the place was WAY below standards and not in any way ready to be occupied. As I stated to you on the phone the temp. outside was warmer than the inside. When we arrived there were NO starter logs, damp insufficient wood and damp newspaper, so we could not start a fire. The place smelled VERY musty and when I went over to the dehumidifier it was overflowing with water because no one emptied it! We were on our honeymoon and didn't arrive till late the first night so we just had to deal with it, not something you want on your honeymoon. We called the maintenance man the next day as instructed and he couldn't fix the dehumidifier and brought us over some damp starter logs which weren't lighting either. Then we got home later that day and the dehumidifier was supposed to be fixed, but, it wasn't done correctly and there was still a leak, which again we reported. The water damage was present on the 1st day. We in NO WAY did anything to make this happen it was already broken!! So we had to be inconvenienced again by the maintenance man. We had to do laundry and use the dryer, however, again the cleaning lady didn't do her job and we had to empty linens that were in the dryer. We placed them on the clean floor as it wasn't our responsibility to put away linens. During our phone conversation you specifically stated we would be getting a 50% refund and refund of cleaning fee and now you are backing out, all this information will be sent to VRBO and your property will be given an awful rating. You certainly are no property manager we would ever want to be involved with!!
We will do our best to get money refunded through VRBO!
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paula k.
March 2020
The moldy smell would have made it a 2 but the people and the other wonderful parts of the cabin stay made it a 4/5 star. Cabin was great rustic look on the inside and was wonderful having coffee supplies available for coffee in AM but previous renter caused a humidifier to overflow / spill over over the carpet and left it wet their whole stay but service tried to corrected / dry it out but by the time we came in at 11 pm there was a horrible moldy odor which almost knock you over. There were spiders & webs from ceiling but since you're in the jungle :) . There was a note of apology for the wet carpet. Could not start fire in wood burning stove due to no starters & damp fire supplies. Could not get hold of anyone till next day. Thank God for the electric blankets. Tracie and the service man came out right away but never could get rid of smell & they removed the spiders & webs from the ceiling & brought butane fire wands (matches in cabin were damp). Tracie also came back the couple days later with more fire starter wicks(?) because previous renter used all of their supply. Overall cabin would have been a wonderful stay except for the moldy odor stayed not matter how long humidifier & fan ran or fire burned. They will probably have to pull the carpet. Tracie & service man (sorry can't remember his name) was always available and very quick to help but the moldy carpet smell is very bad when the fire isn't burning to mask the smell. Overall the cabin was situated in a wonderful, beautiful area and if the moldy carpet spot is removed this would have been a wonderful stay.
paula k.
March 2020
The moldy smell would have made it a 2 but the people and the other wonderful parts of the cabin stay made it a 4/5 star.
Cabin was great rustic look on the inside and was wonderful having coffee supplies available for coffee in AM but previous renter caused a humidifier to overflow / spill over over the carpet and left it wet their whole stay but service tried to corrected / dry it out but by the time we came in at 11 pm there was a horrible moldy odor which almost knock you over. There were spiders & webs from ceiling but since you're in the jungle :) . There was a note of apology for the wet carpet. Could not start fire in wood burning stove due to no starters & damp fire supplies. Could not get hold of anyone till next day. Thank God for the electric blankets. Tracie and the service man came out right away but never could get rid of smell & they removed the spiders & webs from the ceiling & brought butane fire wands (matches in cabin were damp). Tracie also came back the couple days later with more fire starter wicks(?) because previous renter used all of their supply.
Overall cabin would have been a wonderful stay except for the moldy odor stayed not matter how long humidifier & fan ran or fire burned. They will probably have to pull the carpet.
Tracie & service man (sorry can't remember his name) was always available and very quick to help but the moldy carpet smell is very bad when the fire isn't burning to mask the smell.
Overall the cabin was situated in a wonderful, beautiful area and if the moldy carpet spot is removed this would have been a wonderful stay.
Helen P.
February 2020
Beautiful house - a bit chilly - but fire place helped. Good location in middle of jungle. Very nice managers who respond to all questions. Enjoyed the place a lot!
Damon G.
November 2019
Beautiful, comfortable house in lovely rain forest setting. We enjoyed our stay in this interesting location. Thank you ! Jayne and Damon
Kathy M.
September 2019
This was our 5th stay at Cymbidium House Volcano Village. The house has all the amenities you need and a wonderful place to relax in the rain forest. It is the perfect location to visit the east end of the island. We were able to visit the Volcano National Park easily every day as well as Hilo and the various waterfalls. It was great to have a local home base. We used to make the drive to Volcano from Kona and the drive there and back makes the day very long. Staying here and seeing this area and then going to Kona for another week, is like traveling to 2 islands without having to fly. We highly recommend staying here.
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