JHIEZL D.
January 2023
The size of the apartment was great. Big enough bed for 3 people, walk in kitchen with a small island and a balcony with an ocean view. The only is that the place was out dated, the furniture was out dated. Also the water was weird like a gray color like there was sand or something. Never saw something like that, we noticed towards the ending of our stay that the water was weird.Also the apartment gets very hot, wind Hardly comes and there was only one fan.
RENDELL L.
January 2023
Vacasa did not help me at all when my unit flooded with toilet water. They made us stay in the unit after sewage water all over the unit, my kids began to feel sick. Now they want to refund the booking
fee only which is only 63 dollars unreal
Orlando G.
January 2023
Well, sad to say what we loved was not in your condo. The 1 star was given for the ocean view from the balcony. The condo itself was a 0 and definitely will never rent a condo from VACASA again. You pride yourself in taking care of your customers, you failed us and should not be allowed to rent this roach infested condo. We had been planning this family vacation to "Maui" for over a year. Never imagined we would have to deal with spraying for bugs ourselves w/insecticide we purchased, had to wash each dish used because roaches were in cabinets, dishwasher, drawers and refrigerator. "DISGUSTING" This added stress to all of us and took time away from our family outings. When we 1st spoke to you about this problem you ensured us that it would be addressed with the appropriate person who will take care of this. We kept getting the run around with promises of our satisfaction is top priority. We text stating we wanted a refund and would go elsewhere and would report this to Hawaii Health Dept. We were there from Saturday to Saturday. Last text from your company was on Tuesday late afternoon promising that our issue was assigned to a local staff who is currently working on this and asked for our patience. Never heard from anyone and our calls went straight to voicemail. We even sent pictures of the roaches throughout the condo. What was sad is that you knew there was a problem but stated this was the first of hearing about it; however, there were roach baits placed throughout the condo. This was such a problem we had to keep all food including boxed goods in the refrigerator. Our kids slept with the lights on afraid of what might crawl on them. We definitely will be letting our friends and family know not to rent from VACASA! The property was eventually sprayed by the resort itself and not for roaches but ants. Another disappointment but not surprised. Thanks for nothing you flat out didn't CARE!
Maria O.
January 2023
The view was wonderful, but the room was infested with cockroaches and had no AC.
Adrianna F.
December 2022
We checked-in in the evening and went straight to bed. The next day we got up and out quickly, but when we came back to the unit in the evening, we noticed 3 or more baby roaches in the sink. Then, we opened a drawer and saw adult roaches. We tried to sleep but were concerned about the pests. In the middle of the night, we came into the kitchen again and turned the lights on and there were 10+ roaches on the sponge and around the sink. We then went to the bathroom and turned the lights on and saw another 10+ roaches around the sink and our toiletries. We knew then that this was an infestation and not just one or two bugs. While I know roaches are a fact of life on Maui, I also know that buildings are sprayed regularly for pests and if a particular owner or renter declines pest treatment, an infestation can happen.
We contacted Vacasa, the rental company, to either get our money back so we could go somewhere else immediately or have them move us to a building where they knew the unit had been sprayed recently. The process dealing with the company was terrible. We were on the phone and unhoused for at least half a day, cutting into our vacation time, and forcing us to simply sit in the car or a cafe nearby to wait until we heard back from them. I spoke to several different agents and consistently got disconnected from them, through no fault of my cell reception, and the agents didn't call back to finish the call. I had to keep calling and starting over. We were finally moved to another building where the unit was great, but again Vacasa was terrible. The unit wasn't clean when we arrived, so we had to stay in our car longer. Ultimately, I was told that a manager would call me back to compensate me for all of the issues. We checked out 3 days ago and I still haven't heard from a manager to get some sort of partial refund for the pest problem.
Brian S.
November 2022
The unit met our needs with good view from the living room area. Nice beach in front. We appreciated the multiple appliances that came with the unit. Master bed was too soft and the unit needs a new set of cutlery. A good deep clean of carpet areas would be beneficial.
Brian S.
November 2022
The unit met our needs with good view from the living room area. Nice beach in front. We appreciated the multiple appliances that came with the unit. Master bed was too soft and the unit needs a new set of cutlery. A good deep clean of carpet areas would be beneficial.
Miguel S.
September 2022
Overall great spot, no ac but most of the time keeping the first entrance door open allowed an amazing breeze in. Great ocean view.
KEITH L.
August 2022
We loved the view and easy access to the beach. The decor made it feel like we were in Hawaii on vacation. The island theme was really nice. The room was clean and the kitchen supplies were awesome!
The property was at a great location and right near a gas station. Everything was convenient and easy to find. We had a great time!
Thank you!!!
Carol G.
August 2022
Everything it’s good the beach sunset location we very enjoy the place
Orlando G.
July 2022
Well, sad to say what we loved was not in your condo. The 1 star was given for the ocean view from the balcony. The condo itself was a 0 and definitely will never rent a condo from VACASA again. You pride yourself in taking care of your customers, you failed us and should not be allowed to rent this roach infested condo. We had been planning this family vacation to "Maui" for over a year. Never imagined we would have to deal with spraying for bugs ourselves w/insecticide we purchased, had to wash each dish used because roaches were in cabinets, dishwasher, drawers and refrigerator. "DISGUSTING" This added stress to all of us and took time away from our family outings. When we 1st spoke to you about this problem you ensured us that it would be addressed with the appropriate person who will take care of this. We kept getting the run around with promises of our satisfaction is top priority. We text stating we wanted a refund and would go elsewhere and would report this to Hawaii Health Dept. We were there from Saturday to Saturday. Last text from your company was on Tuesday late afternoon promising that our issue was assigned to a local staff who is currently working on this and asked for our patience. Never heard from anyone and our calls went straight to voicemail. We even sent pictures of the roaches throughout the condo. What was sad is that you knew there was a problem but stated this was the first of hearing about it; however, there were roach baits placed throughout the condo. This was such a problem we had to keep all food including boxed goods in the refrigerator. Our kids slept with the lights on afraid of what might crawl on them. We definitely will be letting our friends and family know not to rent from VACASA! The property was eventually sprayed by the resort itself and not for roaches but ants. Another disappointment but not surprised. Thanks for nothing you flat out didn't CARE!
Brittany S.
July 2022
Loved this spot! Great view, awesome location, comfortable Beachy feel. No a/c but not really needed. There was a great constant breeze and was very cool for it being so warm. Turtles everywhere in the water.
Brittany S.
June 2022
Loved this spot! Great view, awesome location, comfortable Beachy feel. No a/c but not really needed. There was a great constant breeze and was very cool for it being so warm. Turtles everywhere in the water.
Lea B.
May 2022
We enjoyed our stay here. Excellent views for watching the sunset. Walking distance to some restaurants, convenience and liquor stores, snorkel rental. No air conditioning, but you can keep the place cool by opening the front and lanai doors (both have retractable screens to keep bugs away). TV in living room and bedroom for entertainment. We appreciated the washer & dryer for our 11 day stay. Mahalo for the great stay!
Geoff and Renee C.
March 2022
Great location to hear the waves rumble and see the turtles frolic from the balcony. Well appointed condo. We'd visit again.
Geoff and Renee C.
March 2022
Great location to hear the waves rumble and see the turtles frolic from the balcony. Well appointed condo. We'd visit again.
David H.
November 2021
Location
Ryan G.
July 2021
It was a good stay while I was their. The place has NO A/C. If you run hot at night this may not be the place for you. Definitely spent more than a few nights drenched in sweat. Not the best place to bring your plus 1. Great view though.
Ryan G.
July 2021
It was a good stay while I was their. The place has NO A/C. If you run hot at night this may not be the place for you. Definitely spent more than a few nights drenched in sweat. Not the best place to bring your plus 1. Great view though.
Michael K.
July 2021
This 1bed/1bath was the perfect Hawaii getaway. The balcony overlooking the beach and ocean was perfect for romantic sunset dinners. The warm breeze fills the place with fresh air. We were also pleasantly surprised to find beach chairs beach umbrellas and snorkel equipment in the closet! Absolutely recommend staying here. Location is also perfect, many beaches close by and snorkeling at Honolua Bay just 15min drive away.
Michael K.
July 2021
This 1bed/1bath was the perfect Hawaii getaway. The balcony overlooking the beach and ocean was perfect for romantic sunset dinners. The warm breeze fills the place with fresh air. We were also pleasantly surprised to find beach chairs beach umbrellas and snorkel equipment in the closet! Absolutely recommend staying here. Location is also perfect, many beaches close by and snorkeling at Honolua Bay just 15min drive away.
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