Anita A.
January 2024
This unit is beautifully remodelled and spacious. We visit Maui frequently but this was our first time staying at The Palms. We had a very comfortable stay and enjoyed our proximity to the pool. The second bedroom needs some love. A chest of drawers and more comfortable mattresses would be very desirable. Also, a bigger hot water tank is needed to service a larger family.
We thoroughly enjoyed our stay and will most certainly be returning to this lovely home away from home!
Al and Brenda C.
October 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very nice. Great location. Very comfortable accommodations. Very friendly staff.
Alan H.
October 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great Location! Pool is right across the road and the sunsets are magical from the viewing tower. Thank you!
Tiffany R.
June 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was a fantastic condo for our family of 5, including tweens ages 12-14. It smelled amazing when you first walked in, everything was clean and nicely updated from the pictures displayed on the ad. The kitchen was well stocked with everything you need, the unit stayed nice and cool, and it was in a perfect location for our family. It was quiet, the grounds were beautifully kept and we look forward to staying in the unit again in the future!!
Randy H.
January 2023
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoy staying at the Palms and have done so many times over the years. Originally booked building 7 and the unit sold so CBIP moved us to 403. Positives, close to the pool, clean unit, ground floor, beach chairs, beach towels, good a/c, bbq, responsive property managers. Negatives, patio faces the driveway, tiny TV in living room, front door wouldn't close the property manager reacted quickly to send someone to fix the front door. Unit was missing dish rack, dish clothes, bath floor mat, tin foil and all were restocked within a couple of hours of contacting the CBIP property manager and that was very much appreciated. The kitchen in the unit is sparsely stocked with just 4 wine glasses and 4 dinner plates, they did have a few additional smaller plates. For spices they only provide salt and pepper so you'll need to bring your own spices which we always plan to do when we rent at the Palms. Overall we were satisfied with our rental of unit 403 and happy with CBIP managers
October 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The condo was very clean and roomy. Any issues or questions were handled quickly. We enjoyed our stay in Wailea because of the condo and the facilities. Thanks for the stay and would recommend this condo to others.
Ed D.
June 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was very nice and close to beautiful beaches.
Sonia M.
March 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was somewhat unhappy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our experience was not great. The condo was clean and well equipped and furnished. However, the telephone did not work and the barbeque was an unusable appliance. The barbeque was replaced and after a few phone calls the phone was replaced. Unfortunately, at some time during our stay, the back wheel on our rental car was stolen from our parking slot at The Palms. This caused us a great deal of trouble. I supplied a police report to the Property Manager.
Anonymous
January 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location, nice and clean condo. Perfect for family with kids.
Haider H.
December 2021
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Accommodation was comfortable and description of property fairly accurate. There were plumbing issues which were a huge set back. The master shower is very poorly set up, one had to either get in the shower and let the water temperature acclimatize whilst getting cold shower or have the shower running and let water spill out whilst entering. The first night we found the sink drain plugged, emailed service and issue was rectified. the second day there was a notice advising water shut off due to an emergency pipe burst. The third day there was a notice to clear the unit for the morning to allow for pest control. the fourth night we arrived after a long day and found no water supply, toilet water heavily soiled. Queried with maintenance and was advised there was an issue with the prior water main repair and it required additional repairs, Instructions were to keep taps running in the jacuzzi until the soiled water cleared. The soiled water left muddy residue and stains in the jacuzzi, toilets and all sinks which required cleaning. We were advised maintenance were not able to caution ahead of time as the personnel were not available and apologized that we had to find out in by surprise.The fifth day onwards there was sewer odor coming from the 2nd bathroom which got stronger by the day.The beach chairs and cooler came in very handy. The property was comfortable apart from the plumbing issues. Overall the issues unfortunately made it a poor choice. The ground floor location allows only minimal water views. There was additional bedding for the sofa bed in the closet all crumpled up from prior usage which was obviously left unattended by the cleaners prior to our entry. The unit is fairly spacious and adequately furnished.
Anonymous
September 2021
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We very much enjoyed our stay here! I would recommend it, and would say here again!
A guest from Not provided by Expedia, UT
September 2021
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was great, clean, with amazing amenities.We will definitely go back soon.
Nathan P.
May 2021
The location, cleanliness, and overall layout were great. The stairs leading down to the kitchen living room area are a hazard and the design flaw, and we all learned of tripping over them at some point.I partly solve the problem by putting a chair over the corner so we didn’t keep running into it. Otherwise, this worked well, and it was great to have the towels and beach chairs. I was attending a conference, and we were just close enough without being too close.
Blake G.
February 2020
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have stayed many times at Palms at Wailea in the past. Unit 403 is close to the pool which can be very handy. There is a bit more traffic, both pedestrian and vehicle, than at some of the other units. There is never any sunshine on the lanai. be advised. The lounge chairs are a bit tired. We used the BBQ often and used the lanai table for dinners. The BBQ was pretty greasy when we arrived but we were able to clean it up. There are ants in the kitchen, as there were last year when we stayed in this unit for a shorter period of time. There are beach chairs which we used often but no beach umbrella so we bought one and left it in the unit. The land line phone was not working when we arrived and our email requests to the customer service office were not returned so after a few days we stopped by the CBIP office which did result in a next day response.
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